We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Express St. James Hotel – reviews, photos

617 South Collison, Cimarron, NM 87714
Hotel amenities
Express St. James Hotel
Ranked #1 of 2 hotels in Cimarron
4.0 of 5 stars 68 Reviews
7 January 2012 -
Cari R

Express St. James Hotel is ready for reviews

Have you been to Express St. James Hotel? Share your experience.
Write a Review
 
 
Write a Review

68 reviews from our community

    Trip type
Traveller rating
    39
    16
    5
    4
    4
Date Rating
Washington DC, District of Columbia
1 review
6 helpful votes 6 helpful votes
“Be afraid, be very afraid... but NOT of ghosts...”
1 of 5 stars Reviewed 5 February 2012
6
people found this review helpful

After having read the positive reviews of the St. James Hotel, as well as of the unique history of the place, we decided to spend a night at the hotel while passing through the area. The hotel's common areas (lobby, hallways, restaurant) indeed had an authentically historic charm. The guest room we stayed in (in the original part of the hotel), however, was just dingy (I'm being kind here). A beige wall-to-wall carpet throughout clearly showed well-defined gray paths of grime. (Although my own personal tolerance for dirt is rather high -- I admit to being not very fastidious -- even I was not able to bring myself to walk on this filthy carpet without shoes.) Even the room's bathroom was carpeted (and again, disgustingly stained), which (to judge from the rickety and uneven flooring felt under the carpet) was evidently concealing some structural damage.

The room itself, with stark white walls and mismatched antiques, showed little foresight in creating any sense of warmth or comfort. The room's windows rattled in their frames most of the night from a near-constant wind, allowing a strong cold draft to enter; as the windows were located at the head of the bed, it was necessary to reinforce/insulate them ourselves with extra pillows and blankets simply to try to obtain some sleep -- and not to freeze, since the room's small space heater was evidently not up to the job of providing adequate heating for the room.

The hotel's reception staff was not especially friendly or accommodating. Upon arrival, we had to wait ten minutes for the front desk clerk to appear in order to check in -- and this was only after she had to be tracked down by TWO kind restaurant staff who had offered to assist.

I might also mention that the night we stayed at the St. James Hotel was New Year's Eve, and a telephone call to the hotel the previous week to confirm our reservations informed us of a special "dinner and dancing" event that evening. As Cimarron is rather isolated, with few dining options (especially on New Year's Eve), I specifically asked if the hotel's restaurant would be open to those who didn't wish the "dinner and dancing" option -- to which the reservationist replied yes; tickets to the event were not required to have a meal in the restaurant. However, upon our arrival at the hotel at 4pm, we were informed that the restaurant would close at 5pm to prepare for the event. Pointing out the information that I had previously been told, the desk clerk simply shrugged it off without even an apology. Even the (different) check-out clerk the next morning was not too friendly. (Perhaps she had also been kept up all night by rattling windows and a constant cold draft.) Needless to say, an anticipated dinner at the hotel's reputedly fine restaurant never materialized, and we went to bed hungry since even the local pizza place had closed early that evening for the holiday.

I might also mention that the event held that evening involved a performance by a band -- not a bad one, to be honest, but one that was overly amplified for the size and age of the building; the sound resonated throughout the old (and obviously not well insulated) structure so loudly that I felt as though I were getting free front-row seats to the event! Although I was well aware of the hotel's "event" planned for that evening, and took my chances accordingly regarding the inevitable noise that would be produced, I was still disappointed that the hotel's structure (and preservation of such, which high volume of sound may compromise!) was not taken into account for the levels of sound generated -- not to mention a lack of consideration for its guests' comfort. (Even on New Year's Eve people require sleep.) The crowds that milled loudly around the hotel's exterior for most of the night (after the band had finished performing at 12:30-1am) also didn't allow us much rest (in addition to the rattling windows). So if it's rest you're craving after a long day of traveling, I wouldn't recommend staying at this hotel during such events.

From all the publicity about this hotel (and a website with lovely pictures), the hotel may certainly be judged to be an interesting place to stay; in reality, however, it seems to have seen better days, and to be relying a bit too much on its ghostly reputation to attract guests rather than on any comfortable accommodations or availability of services. (We detected no paranormal activity during our stay, even though we found the place admittedly atmospheric -- and certainly creepy for other, more earthbound reasons.) The place does not appear to be maintained in any conscientious manner, despite the obvious need for major improvements to the property. Although the hotel's historic (and allegedly ghostly) ambience was interesting to experience (well, for about ten minutes), it certainly wasn't worth the $139 per night price tag, and especially after the many inconveniences and surly staff that we had to endure.

After having stayed at several comparable historic hotels in northern New Mexico -- all of which were clean, welcoming, warm (in attitude as well as temperature), and conscientiously restored -- I regret to say that the St. James Hotel was profoundly disappointing. And as one of the biggest businesses in Cimarron, I fear that my observations don't bode well for the stability of the area's economy either. If it's atmosphere that you're after to stimulate your imagination, your money can go farther elsewhere.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask insolite20010 about Express St. James Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amarillo, Texas
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Beautiful and Exciting hotel!”
5 of 5 stars Reviewed 7 January 2012
3
people found this review helpful

We stayed there for one night in June. The food was excellent as well as the service and room. We stayed in the annex part which was like a B&B. There are no phones in the room which was fine with us. The next time we go, we are planning on staying in one of the main rooms.

Great place to stay.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cari R about Express St. James Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roswell, New Mexico
1 review
“Ghosts and Inspiration”
5 of 5 stars Reviewed 20 November 2011

A small group of us stayed in the old part of the hotel for 3 days and 2 nights. We had an absolutely wonderful time. We had a lot of experience with the paranormal aspects of this site, which we were looking forward to. Myself as a writer found amazing inspiration in the Zane Grey room. To be allowed in the same space where the man sat (in a window seat that overlooks the old Santa Fe trail and the mountains and river beyond) and wrote on his novels has given me the impetus to revitalize my own writing career. Besides being the best place to experience the old west at its best, the staff and service are absolutely amazing. The food is wonderful, and you will not leave hungry - they serve local cowboys here, and they know how to eat. BTW - the cowboys are gorgeous here!

Room Tip: Stay in the old part if you want the historic experience. Ask what old west character stayed there a...
See more room tips
  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask awlasky about Express St. James Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noblesville, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Step back in Time”
5 of 5 stars Reviewed 11 November 2011

My husband-the hunter,trapper, fisherman- likes to share his hunting experiences with me- this is one I truly am glad to have been with him for. We traveled to Cimarron NM in Nov. At least 400 of the 1200 miles we traveled were 2 lane roads where we were lucky to see a car every hour. Skeptic that I was Cimarron was worth the trip. It was like stepping back to the old west.Deer and wild turkeys roam the town. There is a "general" store where you can find anything. We had dinner at the St James 4 nights and breakfast 2 morns. The food was Greeeat! Priced reasonably too! Steaks done to perfection. We only had the pleasure of staying in the hotel one night but it will be long remembered. The staff were friendly and the atmosphere awesome you feel like you are in another era. The furnishings, pictures, even the key boxes behind the original desk let you wander on back to a simpler time. You are reminded tho that it was not always peaceful - authentic bullett holes from gun fights remain in the tin ceiling of the bar! Ghosts are said to roam the halls and rooms of the main hotel- that you have to experience yourself - I believe it ( Heard chidren giggling and playing in the hall in middle of the night --there were no children at hotel!). Amenities comfortable beds and quiet (unless the ghosts bother you!) in the main hotel but if you want more the Annex is available. It was a wonderful visit to a small piece of the old west I want to go back- even tho we woke to 8+ inches of snow the day we had to leave.Oh, did I mention hubby got an elk which is why we were there. we had stayed at the Cimarron Inn 3 nites prior to the St James. It was clean and comfortable decor like 1950's.

Room Tip: Pick you favorite outlaw!
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask memaw26 about Express St. James Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very unique!”
5 of 5 stars Reviewed 27 October 2011

We stayed in the annex part of the old hotel, but after hearing all the ghost stories, I wish we had chosen the old hotel. The entire facility has a mysterious, colorful flavor that drew me right in. Finding this place was a happy accident, as we had never heard of it and only found it after searching Trip Advisor (thanks reviewers!). Our room in the annex was a bit dated, but certainly clean and well kept. The beds were comfortable and everything seemed to be in working order. I think if you want the real experience here, be sure to stay in the historic part of the hotel. I am hoping to return next year and hopefully see or hear what all the bruhaha is about over the ghosts. We also ate in the restaurant for dinner and the free breakfast buffet. I ordered the trout for dinner and my adult son, who was my travelling companion for this trip, had a ribeye steak. Everything was delicious. I will say that our server was less than hospitable. His service was adequate, but I just got the feeling we were bothering him by being there. Perhaps he had intended to be off work early that evening? He did seem like a nice guy once we got to visiting with him after the meal, but I think he could have been more cordial during our dining experience. After all, it IS the hospitality industry, right? Breakfast was fine, an assortment of mixed fruit, eggs, meats, cereals, etc. and it was all buffet-style. All in all, this was a great experience, and I will definitely go back.

Room Tip: If possible, get a room in the historic section, lots more personality than the annex rooms
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask judyhobbes about Express St. James Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Express St. James Hotel also viewed

Laguna Vista Lodge
4.5 of 5 stars 17 Reviews
Eagle Nest, NM
CHECK RATES! ABS:HotelCheckRates-d604872?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Casa del Gavilan Historic Inn
4 of 5 stars 15 Reviews
Cimarron, NM
Cimarron Inn and RV Park
4.5 of 5 stars 21 Reviews
Cimarron, NM
View all 2 hotels in Cimarron, ranked by popularity »

Been to Express St. James Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Express St. James Hotel

  • St James Hotel
  • St James Cimarron
Address: 617 South Collison, Cimarron, NM 87714
Price range (per night):* INR4,201 - 7,001

Owners: What's your side of the story?

If you own or manage Express St. James Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Express St. James Hotel
Show the lowest price for this hotel (from our partners)
We're sorry, we currently have no offers for this property.