Ok - when I booked the hotel it was for 3 reasons.
1) Spa and pool
2) To get a massage
3) To finally get some internet access so I could get in contact with the rest of the world.

Based on those 3 credentials I would say I didn´t get what I expected.

Summary
The hotel, staff and service is not all bad and I´m sure they do what the can to give you a pleasant stay.
However, it´s those "little" things (and they are many) that gives you a feeling they are trying to compete with other modern hotels with spa and pool areas - and they just can´t keep up.

The lack of free internet, no decent locker rooms and that the sauna is shut off at 10am just makes you feel annoyed instead of relaxed. Also - at 8:30 am the cleaners knocked and opened our door (while to were sleeping) to see if we had checked out - very unproffessional.

Does it have potential: YES - they are just not there - yet.

The good things:
+Large rooms
+Very friendly waiters in the restaurant
+Good food
+Nice breakfast

The not so good things:
-No free internet
They charge 5 euro per hour - totally unacceptable for a 4-star hotel

-They only have wireless internet and the signal strength is so bad its pretty much impossible to connect to. If you do manage to connect, it´s more or less unusable (slow, packet loss etc). The signal strength was approx. 10-15% all over the hotel. Anything below 60% is really bad.

-Really small tv, approx. 20" (they could at least invested in a smaller 32" flat screen)
-They charge you 5 euro to lend a bath robe (what´s up with the 5 euro...)
-The so called "spa area" does not have any looker rooms or a place you can lock in your valuables.
You only have a 10 square meter small room where you can change, which is the same room as all the showers are. Not very practical (wet) - you end up changing clothes on your room and then you have to pass the entire hotel in your bathing clothes to get to the "spa area".

-They say the offer massage - this is not entirely true. The can call somebody who works outside the hotel and see if she has time to come and give you a massage. We were told to book at least 1 day prior to arrival, thay information was not available at hotels.com.

-When I took a morning swim around 10am, the sauna was shut off.
-When I booked hotels.com stated they had 4 stars, and the hotel itself show a 4-star sign in the reception.