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Chen Sea Resort & Spa – reviews, photos

4.0 of 5
Bai Xep, Ong Lang | Cua Duong, Phu Quoc Island, Vietnam (Formerly Chenla Resort & Spa)
Hotel amenities
Chen Sea Resort & Spa
Chen Sea Resort & Spa
Chen Sea Resort & Spa
Chen Sea Resort & Spa
Chen Sea Resort & Spa
Chen Sea Resort & Spa
4.5 of 5 stars 168 Reviews
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168 reviews from our community

What travellers say about this hotel
  • Pool villa(5)
  • Night market(5)
  • Last day(4)
  • Pearl farm(4)
  • Very good(4)
  • Ocean views(3)
  • Second time(3)
Traveller rating
    95
    43
    17
    10
    3
Only show reviews for Family (21) | Couples (100) | Business (1)
Date Rating
Cliffside Park, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Beautiful ...but the food keeps it from being a 5”
4 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

The property is beautiful and the room design is unique, spacious and filled with nice touches. The hotel had the most comfortable beds we had in Vietnam and our third person cot was a single bed (moved in by several staff) that was just as great as the actual bed!

Like other reviewers noted, the downside is the food. To be fair - Chen's food is probably held to a higher standard because the hotel is pretty isolated so guests who are in the relaxing part of their trip just end up eating the hotel's food repeatedly. It's not that many dishes were bad, but you expect more for the price and quality of the hotel. For example, there are only a handful (7?) of lunch options at the pool and 2-3 were not available each day of our stay - the first day was fine, but by the third day you are bored with the options. As for dinner, it seems like one of management's responses to the issues with the food is that there is a different dinner buffet each day. However, the dinner buffet is $35/person. Though I'm used to paying that much for dinner in the US, meals at that price point in Vietnam should be exceptional. Further, who wants to spend that much on a whole buffet when you just want one solid dish rather than an entire buffet again? The menu has a variety of cuisines (jack of all trades, master of none?), but doesn't leave you with a feeling that you're on an island, or in Vietnam! I read similar Tripadvisor reviews before going, but was satisfied with all the manager responses and gave it a shot. However, it now seems like the management just tries to discredit/downplay the common thread in these reviews rather than fully address them.

Overall, though the staff/service have a few kinks to work out, the resort is tranquil and gorgeous - a beautiful, well-attended escape! A tip though - make an effort to go off property for some meals, so that the tab doesn't leave you feeling like you spent a lot... for not much.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TTSTW about Chen Sea Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier P Petit, General Manager at Chen Sea Resort & Spa, responded to this review
1 February 2012
Dear TTSTW,


Well perception is not always reality.

Taking over this Resort a bit more than 3 months ago, if you think that I have time to lose to just try to discredit/downplay the common thread in the reviews of this Forum, I apologize but nope, not at all. We do answer to all our guests’ comments on a daily basis and I do many myself.

When we say that guests have choice between a Buffet, true never the same, a full size Menu and the possibility to ask anything they want to the Executive Chef, and this last one works really nicely, it is because it is true. And that means a lot in term of choices and possibilities.


Yes we did change the menu served by the Pool or the Beach, and we did the same in the rooms. We made it simple and easy to manage so to try to avoid that food coming from far is reaching our guests cold. Now what is not normal and I shall investigate is why items were missing.


What is amazing is that we have guests coming for a week or two and do not go out a single time to eat outside. How is it possible. Why would they eat every night a Buffet that you say is so expensive at 35$ tax and service included. One thing is true, no matter how many times they promised us to post their comments in Trip Advisor, they don’t do it…


I have difficulties as well to make a bridge between the price of food in the USA and in Vietnam in a 4* Resort. I have been to the States too and never had an exceptional meal at 35$. I remember that it was often the amount of tip to be left; I remember of Sushis sold in New York at 50$ a piece. Why suddenly because it is Vietnam, 35$ for a dinner is a fortune?


This being said, our new team and I won’t change everything in such a short time of high season. I have promised to do it and we are working on it.

Then we’ll just have to find a way to get the good comments pouring in Trip Advisor.

Kind regards and thank you again for your comments.

Olivier, your GM of the Chen Sea Resort & Spa, Centara Boutique Collection.
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Essex, UK
Senior Contributor
40 reviews 40 reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
“Great location, excellent staff”
4 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

We have been travelling for months and decided to have a relaxing 4 nights at Chen Sea. Location is great and our room was just metres from the sea and very comfortable. What is not so good is the huge mark up in the price of beer. 73.5VD at hotel and 15VD in the town. I expect to pay more for beers in a hotel but over 200% mark up is just greedy. Food is excellent but again quite pricey. The shack at the end of the beach does great fresh squid for lunch!
Impressed by GM as I had a problem with bad manners from another manager and he responded very quickly. Overall this is a good hotel with great facilities. Pick up from airport was great, massage excellent, free water taxi really appreciated but I just felt a little ripped off by bar prices as did other travellers we spoke to.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GillyT about Chen Sea Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier P Petit, General Manager at Chen Sea Resort & Spa, responded to this review
24 January 2012
Dear Madam,

Overall we are glad that you did enjoy your break with us.

The problem with our other Manager was an accident, and it won’t happen again, that is for sure.

Now the price of the drinks.

It reminds me a story in London few years back. Newspapers were complaining about the free sale of beer to underaged persons in supermarket where the pint was at around a Pound. The pub where I was going near my hotel was selling it at 2,5. Then in my hotel, yes a good one, it was 5 Pounds all incusive.

When we sell a beer at 3,5$ you have to take few points into consideration. Most of the little shops or bars do not pay tax or service charge. Even the purchasing rate is not the same as we add a transportation cost on everything we buy. Our employees do not cost the same neither. Then you get a different service as well and some hygiene guarantees. One comment that you made in your Guests’ Comments form is really true. I have introduced the little snacks at the Bar and it is not well respected and we are taking measures to ensure that it becomes a service habit.

Now when I pay 5$ for the same beer in a nice hotel in Saigon, I know where they come from and I understand without feeling ripped off.

Talking about hygiene and the famous shack near or property, I would be extremely cautious. You call it a shack and it is one. So please to all our future guests, just take care about what you consume there. I am here for three months and a half and none of our guests has been sick in our property, and I just want to ensure that you won’t get sick elsewhere.

Kind regards,

Olivier, your GM of the Chen Sea resort $ Spa, Centara Boutique Collection.
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Oslo, Norway
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice but far from perfect”
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

We stayed at Chen Sea for four nights at the end of our trip. We booked the sea front bungalow with was really nice. The bathroom was the best part of the room with a shower outside. The bungalow had a terrace with a bath tub as well. The beach was great and really quite. Actually this is what we liked most a about the resort. It was very quiet. Even though it was almost fully booked we didn´t see that much people. Some days we where alone at the pool. The pool was beautiful but the umbrellas and pool chairs where a bit worn down and not in line with the rest of the standard. We had one treatment at the spa with was a great experience. I had the best massage during the whole trip here. However when we wanted to book a new one our last day they where completely fully booked and we got the feeling that they where short of staff and not using the capacity to the fullest.

Now to the part that really made us disappointed and that affected the over all experience. The food... It just wash´t good enough. This goes for everything. The bar, the breakfast, dinner and room service. The food was not at all in line with the rest of the hotel. Since the resort is so remote and most people choose to eat all meals at the hotel it is in my opinion even more important that the food is excellent. We had dinner one night on the deck... and it is not to recommend. It is to far from the kitchen, the food gets cold and the service is slow. And I´m not sure if they had some problems with deliveries during our stay but almost all wines on the wine list where sold out which made the selection extremely small. And some of the dishes from the menu as well. My only tip if you choose to stay here is to stick to the Vietnamese dishes and stay far away from the buffés. It is really a shame that they can't make the food work cause this really brings down the over all rate.

We enjoyed it but because of the food I would´t go back. Unfortunately. And Iv´e read allot of the same reviews here on trip adivsor about Chen Sea and I hope that this will make them look in to this and try to step it up. Because it has great potential.

To to sum it up, if your´e not that interested in food and not picky at all. Go for it. But if you enjoy good food and wine, look for another resort. (While staying in Long Beach we had dinner twice at La Veranda, and it as AMAZING!).

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by emma8409 for Phu Quoc Island
Ask emma8409 about Chen Sea Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier P Petit, General Manager at Chen Sea Resort & Spa, responded to this review
24 January 2012
Dear Emma8409,

The first thing that comes to my mind is the following:

We had half a dozen comments this month in Trip Advisor and we welcomed so far more than five hundreds persons in January.

How to make these five hundreds comment as well?

Then there is this phenomena about perception is reality and some not so positive comments give the feeling that food at Chen Sea is not so good.

Two months ago a group of six French guests came to the property. The very same day they left for dinner. The following day after their lunch with us I asked them how it was, and they said to me that it was real good. So I asked where they had dinner the previous night and how it was and they told me which restaurant and that their dinner had been acceptable. To the question on why you didn’t stay for dinner upon arrival, they told me that they were said from their Agent and the comments in this Forum not to have food with us. Then they had all their meals with us and enjoy all of them.

The Jetty, yes it is far from the Kitchen and we should stop serving dinner there. Yesterday we had a couple for a private dinner and they were so pleased, well beyond their expectations.

The Room Service, we just set a new Menu, less ambitious, but better served because of the distance once again.

Breakfast, I wonder what is the issue as it is cleaned up everyday. Four kinds of inhouse made bread, different viennoiserie everyday, different choices of hot dishes, home made jams and yogurt, a choice of 6 fresh juices, cereals, a station that makes waffles and eggs the way you want, and I probably forget some.

Buffets… It can’t be so bad as per the number of people eating a different Buffet every night.

And you are the first guests in this Forum giving us a good mark on the Vietnamese food; that is a positive sign. You should have tried or Vietnamese Buffets. There is a “s” as we have two different kinds, the classic and the hot pot special.

For the wines, we shall have a new Menu in a couple of weeks. My Assistant, a professional Sommelier as well, is preparing it. And we shall not forget the comments that we had before as there will be the GM’s Special Reserve: a page of wines, not really cheap, but all very good and nicely rated.

We have improved a lot in the recent few months. It is easy for us to compare the number of meals that we serve compared to one year ago. There is a lot more to do, we are fully aware of that, including consistency. But be sure that we are on it.

I had dinner with my wife at LV, and it was really good, and we were invited by their GM who is a great guy. Then I do not agree with you on one point. When now guests ask for a recommendation we only suggest LV as we are sure the following day not to have an issue! The only one near town.

Thank you again for your comments and to the pleasure welcoming you again. Then our Chef will do a special for you and we’ll wait for your next comment on Trip Advisor.

Kind regards,

Olivier, your GM at Chen Sea Resort & Spa, Centara Boutique Collection.
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Bangkok
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Best kept secret”
5 of 5 stars Reviewed 14 January 2012
3
people found this review helpful

I was in Chan sea durino xmss Holiday and i had a blast. I Fully recovered from an intense year of hard working pampered by very very welcoming staff.
The spa attendants were professional and knowledgeable , clean and attentive. Dispite the isolation of the property , which make this propertyheabenly like, I didnt miss civilization at all . This resort is one of very few surrounded by a natural park , which ment I had to deal with little animals, but none in the very comfortable rooms.
Each room is sprayed from mosquitoes and they put mosquito coils at night. Front office is very well organized and been the property fully booked they didn't miss attentions
Great holiday

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rebalodorico about Chen Sea Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier P Petit, General Manager at Chen Sea Resort & Spa, responded to this review
15 January 2012
Dear Rebalodorico,

We thank you for your comments and we are glad that you enjoyed your resting time with us.

It is true that many guests arrive to us very tired and with an appropriate pampering, like you enjoyed, they leave us in great condition.

This is why we are going to work on a kind of destress detox program for those who need to forget their connection to the working world.

We shall work on special menus linked to Spa treatments. I know that Cenvaree, our Spa Brand, is already working on it.

Then the way our guests relax with us will be more intense and profound.

Thank you once again and to the pleasure welcoming you soon,

Olivier, your General Manager at the Chen Sea Resort & Spa, Centara Boutique Collection
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Perfect place to end a trip round Vietnam”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

After seeing and doing so much throughout Vietnam, Phu Quoc was the perfect place to end my trip. An hours flight from Saigon I chose the Centara Chen Sea Resort for the last 4 days of my holiday. From the moment I was picked up from the airport the staff went out of their way to ensure any request however large or small was accommodated.

I fell in love with the Jacuzzi villa. Between that and the beach I had the most relaxing 4 days I've had in a long time. The resort has such a lovely intimate feel you can't help but chill out as soon as you arrive. On one evening I took the 5pm boat int Dhong Dong. Well worth the 10 minute journey to see the night market and all the fresh seafood. Don't forget to get a metered taxi for the 20 minute journey back. Top tip don't buy any fish sauce as they scan your checked baggage on departure from the island and don't allow you to fly with it.

The spa treatments in the beautiful thatched huts are so tranquil and well worth doing.

As for the dining there was a great choice of buffet, a la carte, on the jetty - very romantic and in room which was so relaxing and perfect. The beef salad and shrimps with garlic from the Vietnamese menu were mouthwatering!

For those requiring wi-fi access I had amazing connection throughout the whole resort which was an added bonus.

Huge thank you to Olivier, the General Manager and his team for making my trip so memorable. Will look forward to returning on my next visit to Vietnam.

Room Tip: Jacuzzi Room
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tsaiw_13 about Chen Sea Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivier P Petit, General Manager at Chen Sea Resort & Spa, responded to this review
15 January 2012
Dear Tsaiw_13,

Sometime it is not really easy to know who is our guest posting a feedback on Trip Advisor. But little details and a daily check on Trip Advisor sometime do help us. This is why I want to post my warmest thanks as I recognize who you are. You have chosen to come to us and we have done our very best as we do to all our guests.

You have been satisfied as per your expectations and this is making us feel so good.

Now what I really wait for is to see how pleased you will be during your next stay with the program that we do implement at the Chen Sea.

With our renewed thanks,

Olivier, your General Manager at the Chen Sea Resort $ Spa, Centara Boutique Collection
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Additional Information about Chen Sea Resort & Spa

Bai Xep, Ong Lang | Cua Duong, Phu Quoc Island, Vietnam (Formerly Chenla Resort & Spa)
Price range (per night):* INR7,057 - 11,090

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