I have read many good reviews about this place. I didnt know what i encountered was a one time off or it is just the facts. We stayed in two bedroom villa. The villa was really dirty - bed sheets and towels were stained with red and brown stains; lizard excretes were on dining table; sofa seats were stained, fridge was full of slimy green and black stuffs, kitchen had really bad smell and really dirty that we did not dare to use anything at all from kitchen and the rooms were really dusty. Hot water was not working, toilet bowl was not working properly too. Mosquitoes and insects were everywhere but expected. Aircon was leaking badly. Mouldy smell from cabinets. No safe deposit box. Service other than security guards was as bad as the villa - they forgot our breakfasts not once but twice although we had mentioned it the night before. And even though I talked to the manager face to face, she forgot to collect payment from me, so I thought the practice was to do it after we check out. But, turned out she wasnt around when I check out (basically no one in office) and after we left Bali, she emailed and asked for payment through credit card which I had to bear a 3% surcharged. Also, I had confirmed with her twice, a day before check out that I would like to arrange for airport transfer at X time and she said yes and jotted it down somewhere. But again! No transport turned out when we checked out. No written note or instruction to the guard and she didnt even pick up the call for half an hour when the guard called! We wasted half an hour waited for transport and I finally fed up; asked the guard to call a cab for us. After that only she picked up and asked the guard to pay for our cab fare. Well forgottten is one thing, when she emailed to ask for payment blatantly, she didnt mention or apologized for the forgotten airport transfer. All I can say is other than super polite and helpful guards, this villa is not worth second visit from me. Throughout my visit in Bali, I stayed in two different places - the other was great, clean and fantastic and this one was an utter disappointment; worse than backpacker lodge I stayed in other SEA countries.
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