September, 2011 - We stayed in a 2 bedroom villa for a week - 3 adults and 2 children. The villa was gorgeous and very clean. We spent a lot of time outside around the plunge pool and in the gazebo. The grounds of the hotel are lovely and very well established. We've travelled quite a bit and stayed in some very nice hotels and this one has 'the best breakfast ever'. The food in all of the restaurants was exceptional however the service at the beachside cafe was sometimes a little on the slow side. The gym could do with an expansion - too small and crowded in the mornings. Otherwise, we couldn't fault this hotel. Friendly service and divine food, especially the Indonesian cuisine. Close to all of the fantastic Seminyak shopping and cabs easy to get outside the hotel.

When we checked in at 9 pm they told us it would be one hour until or room was ready. Restaurants have poor service. Front desk was very rude, especially at check in. Our room was not cleaned all day. We had to flag down house keeping at 5 pm to get some towels even after we told the front desk that our room hadn't been cleaned. House keeping was very nice. There wasn't hot water in our room. At breakfast we had to ask if we could place an order 3 times. This hotel was the fourth one we stayed in on our trip. It was the most expensive and worst one by far.

Good:
- Excellent grounds, beautiful tropical garden, excellent pools, very pretty, nice fish ponds everywhere.
- Friendly service

Bad:

- I booked 1 prepaid room for 4 nights through their website. They decided to charge me twice the amount, which debited my bank balance by an extra $1,000 (which was my holiday spending money). I rang them, they realized the mistake BUT wouldn't issue a refund for "14 Business days". So they basically stole $1,000 of my money and held it for 14 business days which is probably illegal. I just got my refund recently. So anyone thinking about prepaying, please check your bank accounts as this could ruin your holiday spending money.

- Showers were cold on night #1

- Lady at breakfast buffet tries to force couples to sit up the back near the food buffet tables (where its very noisy and also quite dark, with poor views). This is not near the front of the restaurant which has the nice ocean views and with good lighting (as these are reserved for BIG groups ie 5+). So if you're thinking about going as a romantic couple and being treated well, think again as they will shove you into some dimlit table with a crap view. One morning I had enough of being dictated where to go and we left our crappy table down the back and sat on a nicer one a bit closer to the ocean views, the lady who tried to force us into our seats got really angry and muttered swear words under her breath.

- Cleaners were quite rude to us. We got back from breakfast at 9am and they were already in our room cleaning. I asked if they could come back in 5 minutes as we needed to quickly get changed and get ready to go to Ubud Monkey forest. They told us no and proceeded to clean as they were "nearly done". This took another 20 mins, so we awkwardly sat on our beds and watched TV while these cleaners cleaned our room around us. Cleaners also come at the most random times (like 6.30 pm+ at night?). .