Where to start?
Upon arrival everything seemed very nice and we started to unpack, when i went into the downstrairs ensuite bathroom (we were staying in a 2 bed villa) i noticed the floor was very wet but put it down to the rain. Turns out the toilet had a bad leak, when i went to go back into the bedroom i couldn,t, the door handle on the inside didn,t work, had to get the wife to open it from the other side.
When i closed the sliding doors to the mian bedroom they scraped on the floor and when together left a 50mm gap at the top (nice access for the mozzies).
The upstairs fan when on rattled loudly.
Now when i reported this to the staff they were very apologetic and said everthing would be fixed, which it was, but when i asked why no none of the staff had checked everthing prior to check in they said
" sorry Mr Danny we don,t have time to check these things, we are too busy"
Yes they actually said that to me.
Not a great start.
Then the electrics, every day our electrics went off, not in any of the other villas just ours. sometimes for 5 minutes sometimes for hours and when it went off at night, no air con, it was very humid and our daughter struggled to sleep without the aircon.
The manager Komang kept on saying thet would fix it but never sent an electrician round (cost too much?) in stead they selotaped a black bag over the meter box. Hi tech eh!
That didn,t work.
Came back from a day out to find that someone had taken the meter box covers off and had left them on the floor with all the live wires exposed. A tad dangerous? yes it was, especially when i used to get up at night when the power went off to check the trip switches, by the way IN THE DARK, so if i hadn,t noticed the cover was off i could have been fried literally.
When i told komang he didn,t want to know, just looked at me and said nothing. never saw him again after that.
All smiles when the going was good different attitude when it wasn,t.
I have been to Bali before and had great service but not this time.
The access road ( i mean track) to the villas was terrible and i do mean Terrible, huge pot holes all the taxi,s struggled to get through.
I was looking forward to a very relaxing Xmas and New Year but it didn,t happen.
Considering it was a new villa complex Very poor.
