Le Franschhoek exceeeded all of my expectations beginning with the efficient check-in, and the beautiful villa with Christmas cookies and gifts, sweets, and DVD's for our children. Our villa was immaculate and came with a kitchen and two bedrooms and two balconies. The best part was waking up in the morning to the most magnificent view of the wine country and the walk in the fresh air. Our waiter Julian, at Dish was patient and detailed -- food was magnificent. All of the staff called us by name and the GM of the hotel even came out to greet us and make sure we were well looked after. All in all, it was a very quaint, comfortable, and personal experience. It's luxury and hospitality done the more traditional and old-fashioned way, in keeping with the wine country and the area. We also went to the nearby Haute Cabriere for lunch and the Franschhoek Motor Museum -- which was lovely. I'm so glad we decided to take a few days to stay out in Franscchoek -- well worth the trip if you have a couple extra days to spend in Cape Town.

Spent 2 nights at Le Franschhoek Hotel, and the moment we left, we wanted to go back. It has everything. Being close to Franschhoek for it's restaurants, shopping and vineyards, to a swimming pool, sunning deck and private eating in the orchard. The place really leaves you with a "Wow!".

Not often is a place as good as the pictures on the website. Check out the toilets (off the bar are) I was so stunned, I too a picture!

There were some problems with dirty room service trays being left in public areas. The general manager received my complaint and tried to deal with the issue. I hope that this problem doesn't continue as it creates a bad impression of the hotel.

The service in the breakfast room was poor. There is a menu of à-la-carte options but this was only given to me when the manager was there to monitor his staff. Nobody greeted or seated us in the breakfast room. On the first day nobody served hot drinks at the table. The hot food buffet needs labels so you know what is in each dish.

The furnishings are already getting dirty and tired. There was a large stain on the white chair and ottoman in our room. Also the sofa at the base of the bed needed repairing (hole in the upholstery needs stitching). The cushions on the chair in the dining room are almost all stained. The bathroom was not cleaned properly before our arrival.

Reception staff are knowledgeable and helpful and the General Manager helped to try and rectify our complaint about the dirty room service trays.

We stayed elsewhere in town but decided on dinner at the hotel restaurant called Dish.
The setting is lovely nestled at the foot of the Franschhoek Mountains. The hotel itself is stunningly beautiful, understated glamour would be the best description in tones of white and cream.
The food was truly extraordinary. The chocolate fig brownie with pepper sorbet was the highlight of my dinner. It has to be said though that it is one of the more expensive restaurants around town. The bill for 2 people, 1 bottle of wine and 3 courses each came close to R900. But in my opinion so worth it!