Due to a death in my immediate family, we booked a room here online, as the funeral started earlier the following morning not far from the hotel location. My mother and sister drove with two children under the age of 3 all the way from Florida, picked me up in Maryland, and then we finally made our destination here. After many hours in the car, and two crying children who were hungry and exhausted, we were extremely happy to pull up to the hotel.

As the room was in my name, I asked my family to wait in the car so that I could check in. I walked up to the door, passing what I now know was the front desk person, outside smoking a cigarette. As I passed her to walk inside, she asked if she could help me. I told her that I was there to check in, and had a reservation. She looked at her cigarette, which apparently she just lit, gave a huge sigh of discontent, and said "Can you wait for me to finish this?" I was completely shocked. I looked back at the car, where my family was waiting, and said "I'd really rather not". She literally threw her hands in the air, threw the cigarette down, and stormed inside, not holding the door for me as I walked in behind her.

I have never in my life been treated so badly by someone for asking them to do their job. Once I got checked in, she must have felt bad, because she came back outside (to finish her cigarette) and was being extremely nice to me and my family as we unloaded the car-commenting on how cute the kids were and asking us where we were from, etc. I still couldn't shake how angry I was at how I was initially treated, especially considering the circumstances of our stay there. Had we not been so exhausted, I would have absolutely cancelled my reservation and gone somewhere else.

The rest of the stay was decent. The room was clean, and well stocked. In the morning, we had much friendlier staff, and the breakfast was also good. We knew it was continental, so we didn't expect much, but it worked well for us.