Just returned from a weekend to Wildwood Crest for the new Halloween Happenings at Morey's piers. We have stayed at this hotel on 4 separate occasions, each time different room with absolutely no problems or complaints. Our first trip in May was a gift to my husband by his children and we stayed 2 nights with breakfast included. It was great, pool opened and heated. Went back in July with 2 of our kids and again no complaints or problems. Went back in August with the kids, a bigger room and once again no problems. Beachfront room was the best ever. Who doesn't like waking up and going on the balcony and enjoying the ocean view. This time we had a larger room since we all were going to the Morey's pier Halloween happenings and our room was more than accomadating. Yes the walls need to be painted and rugs cleaned but after a busy summer and many quests coming & going, what do you expect. The front desk and Cafe staff are all nice people. The cafe was open for breakfast, no problems. Pool was heated, hot tub working. It was a great weekend away before the horrors of winter. Will be back next summer and yes the packages they offer are worth every penny!

Just back from a two-night stay and our first time booked at El Coronado. Friends have been coming for years and years and had highly recommended it, so met up with them at El Coronado for a great weekend. Absolutely no complaints! We were in a room "EEE" suite and the ONLY suggestion I can make for management is that the room that has one full size bed and the one with the king size bed have some type of bed covering that was jokingly called "a rubber sheet" that made crinkling noises at night anytime anyone rolled over--enough to even wake my 4-month-old granddaughter who was in the room. I was in the back bedroom with two full beds and had no problem at all with our bed. The place was very clean. We were greeted by a very friendly front-desk registrar. Weather was chilly but the pool is heated so well that it was awesome to go in. They have three gas grills, which we used. The kitchen in our unit was stocked with basics -- not an abundance but definitely sufficient. I loved having the roominess of the EEE room with three bedrooms and three full baths (all had bathtubs). We hope to back again and would definitely recommend this resort. The housekeeping staff was very upbeat and helpful. A gentleman from the staff even showed up while we were grilling with our group to be sure we had enough propane in the tanks. We had a fantastic weekend at El Coronado and this will be the hotel of choice for trips to Wildwood in the future!

Was there for a long weekend recently and took my parents as a gift. After checking in and unpacking noticed the rooms were warm so turned on a/c and went out till they cooled down. Returned hours later only to find sweltering hot rooms. Called the front desk only to be told that the 5th and 6th floors were having problems with a/c and the earliest it would be fixed was in 4 days. This was only after I called the front desk, they weren't going to call me to explain or offer anything. There was no call to me, nothing offered except for 10% off or a full refund. This was at 5 on a Friday, thanks, a full refund, I guess they weren't expecting me to take them up on it but surprise, I did and went to a hotel where we'd be comfortable. 10% off on two sweltering rooms on a hot, rainy, humid weekend. I'd have been better off camping on the beach. The staff could have cared less. They sat there knowing there were problems with the a/c, took my credit card, gave me rooms on an unairconditioned floor and weren't going to say a word until I called them to complain. If I'd have been told that on check-in I could have made the decision to not unpack my car and gone someplace else, which I did anyway. Oh and the very last straw came when I got attitude for leaving later than they wanted me to because I had a dinner reservation to honor. Are they serious??? It's not my fault I had to leave because my room was unbearably hot and I wasnt going to ruin dinner too just to get out of it on their time schedule.

This follows a stay I had in the height of the season where there was no wi-fi in the room for 2 days and likewise was told "we're working on it" and honest to God a cracked water pitcher that when I asked for a different one was initially told there were no more water pitchers by the housekeeping staff after getting the run around from the front desk about how they don't handle those things. I only got one after I told them that if I could go out and buy a pitcher so could they. Again, they could have cared less. I had to call the property manager to even get an apology for my aggrivation.

Bottom line is that they really just don't care about anything but taking your money at the El Coronado. It's a shame because it used to be a nice place to go. Not anymore. I'll never stay there again.You can dress it up as much as you want but the service makes the place a dump. I don't know who services the place but I've had central a/c entirely replaced in less than a day and know computer techs that can get wi-fi up and running in a couple hours not to mention a quick trip to the store takes care of a cracked pitcher. The entire staff could use lessons in customer service and not giving an attitude when you're the ones who screwed up. My thanks to the staff at the Lotus for saving what could have been a disasterous trip.

although we came in on the tail end of the huricane, i experience lower that normal level of service. Could not get anyone on the phone after 3 attempts, went thru sales "who seemed upset i went thru them to get to the front desk" told me "we are open, come after 3pm, everything is working (lie #1), we didnt get hit really hard" showed up at 7:30 room not ready, gave them 40 min., came back room not ready, they told me, "working on the room", I went to room, no service on the floor (lie #2). Room finally ready at 8:40, went to room, pubic hairs all over the shower floor. No remote, "cant get one till am, man left, no gm in building the whole time. Cleaned the stuff myself with shower water, gross. Noticed pool area lights not working, But "Everything is working" sure. Three days, no heat in pool, then by the 4th, some heat, by the 6th, my check out day and saturday, they turned the heat on. Each day i asked the manager to put the heat up in the pool, cause my kids and wife were not enjoying it, about 60 degrees. Manager tells me, i will tell them to turn it up. I get email from gm, that says they had problems till mid to late in the week, so that was another mis-leader. Elevators molding, havent been painted in years, halls sandy everywhere, only saw one man cleaning in am all halls and pool area. he was great, and the front desk and gift shop ladies did all that they could, but you could see they were understaffed and cutting corners. Restaurant did not open for three days, when others were open down the street. I ask gm for credit dollars, not a lot, he offers me discount on another stay. I say to him, hospitality, customer service, it seems you are lacking, and focus solely on sales revenue and tell him i will post this, he does nothing to help other than offer me future stay deals. then he tells me cant get the money from independently owned units, i tell him these are all management errors, lack of supervision in housekeeping, poor main entrances cleaniliness, untruths about the pool. Many customers complaining about elevators, you will always wait for one, even on the first floor, which its common for that elevator to default to first floor. not theirs. We stayed last year, after alot of scutiny review, but i must say, it has fallen a few notches since last year. And lastly, i dont think the bed covers have ever been replaced since over 10 years ago, thats alot of bug mite potential, cause i know they didnt take our cover off and wash them, they put them right back on the bed. 1 to 10, i give it a 3.