The Appalachian is located in the remote town of Vernon where there is nowhere decent to eat and nothing to do in the off season. The front desk staff was bored, unhelpful, and not very friendly. The Appalachian has been under construction for several years and still isn't finished yet. There's no food offered on-site--not even a continental breakfast--and the staff advised me that the restaurants are still under construction, but they have two functioning realty offices on-site to sell you condos and rooms on the property. There weren't even vending machines on every floor, just on the 1st and 4th. There was only 1 functioning elevator to service the whole building, including the underground garage. The "year-round" outdoor pool was closed and covered, and we couldn't enjoy the outdoor jacuzzi because it was too dark outside as they have very few functioning lights. The carpets in the halls and rooms were filthy. We checked into our room to find the previous guest's opened food in the microwave! I was willing to overlook that until we turned down the sheets of the bed and discovered the sheets and blanket were covered in hair. It was clear the sheets had not been changed since the last guest left! The room had no cable or internet access, and the staff advised me that only some of the rooms have cable/internet which the staff alternately blamed the ongoing construction and the building running off of a generator. We moved to another room where the cheap, hospital-like sheets were clean but the thin bedspread was covered in stains, as were the chairs. The mattresses are hard as a rock, the towels are cheap and scratchy, and the sheets are cheap and thin and there aren't any fitted sheets. The "fireplace" in the room was merely a set of plastic logs that were lit orange in front of a piece of glass with a hologram of a fire; it didn't give off any heat. The cleaning staff didn't bother to replace the coffee for the coffeemaker, or even empty the coffeepot. I expect more when paying upwards of $200 per night. The whole place was chintzy, creepy, and dirty, and I can't believe they're trying to sell the units for $130,000 (or more) apiece. Stay away!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 November 2011
Dear Guest,
On behalf of the management team at Mountain Creek, I apologize profusely for the inconveniences you experienced during your recent stay at The Appalachian. It is most important for our guests to experience the resort's services and amenities as a whole, so we've shared your review with all privately rented units located outside of our rental program to ensure consistency and awareness of guest expectations. Some of the units in the building are privately rented and not managed by our staff but by the owners themselves.
All resort guests receive at least one call from our Concierge during their stay, and if at any time a guest is not satisfied with their room, we're happy to relocate them pending room availability.
It sounds like you may have visited us during the October snowstorm, which would explain the cable and internet outages. Area residents and businesses were without power, cable, phone and internet for several days due to downed utility poles. During this time, our properties ran on half-power and generator back-up.
While The Appalachian does not currently offer a dining option, you'll be happy to know The Action Lift Co. restaurant will be coming this February. In the meantime, we do offer complimentary shuttle service to our sister properties Minerals Resort & Spa and Grand Cascades Lodge, which feature several dining options.
We strive to provide all of our guests with the best service and regret to have disappointed you.
Sincerely,
Kim Uczkowski
Manager
The Appalachian at Crystal Springs Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC