We were in town for Thanksgiving visiting family who recently moved to Summit, so we picked it for convenience. This hotel is listed as a member of the Summit Group of boutique hotels. There is nothing boutique about the hotel. I was expecting special linens, robes, plush towels and nice toiletries. The room and the amenties were very basic -- on par with budget chains. The rooms are in dire need of updating as are the hallways. Our hallway on the third floor had a strong odor.
We also had issues with room service on one night: I tried calling for over 20 minutes with no answer. I finally called the front desk and the clerk tracked down the restaurant manager who called back to take my order with no apology for the delay or no answer. I also found the service at the front desk hit or miss -- some clerks were very helpful, others were aloof. The bell staff were extremely helpful. The included breakfast each morning was nice consisting of eggs, bacon, sausage, hash browns, cereal, fruit, coffee, tea and a changing special.
Overall, I can't recommend this hotel and will recommend that visiting family stay else where.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 December 2011
Dear andrewebca,
Thank you so much for the feedback you provided to us both positive and negative. I was disappointed to hear that you did not find our hotel to be in the boutique category as many of our customers choose the hotel for exactly that reason.
While we are still completing the renovation in a portion of our rooms, all of our rooms already have a Sealy pillowtop mattress, flat-screen tv's, Bose CD radios and a fresh linen and towel product. In addition, some of our rooms include hardwood floor and tumbled-stone showers.
It is our goal to provide a comfortable stay for all of our guests and we work hard to ensure our standards meet with the Summit brand as part of the Preferred Hotel family. If a guest is unhappy with their stay, it is always helpful to communicate this to us during your stay so we can work to improve your experience while you are with us.
I hope that you will provide us with another chance to host you to show you all we have to offer here at The Grand Summit Hotel.
Thank you again for all of your feedback.
Sincerely,
Michael Marino
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
