We decided to stay at this hotel after reading the reviews and were horribly disappointed. Let me start by saying that I am a loyal Marriott customer and have never had an issue at Marriott before.
I’m surprised Marriott keeps this hotel open. The description on Marriott’s website doesn’t match the room. Our suite was almost 100 sq ft smaller than what’s stated on the website. The website states that one rollaway is allowed, so we requested one when we made our reservation. It turns out the rooms are too small so rollaways aren’t permitted (something to do with fire code). There’s also no oven in the room (my son is on a very restricted diet, so we need more than a microwave when we’re traveling).
The carpet in both rooms in our suite was soaking wet, literally squishing when we walked. When we called the front desk they said that the dishwasher had overflowed. If they knew that, why didn’t they clean up the water before putting guests in the room? We moved to another room. I called for extra pillows and was told “no” because we already had 5 pillows in the suite. I was literally speechless. I have never had a request for extra pillows denied (which, by the way, is in my Marriott profile so they should have been in the room when we got there). We didn’t see any bed bugs, but neither my son nor I could sleep well because we started itching all over almost as soon as we lay down on the beds. We had reservations for 3 nights but left after 1. I will never stay there again.
- Somerset Residence Inn
