PROS: For us the price was the main consideration. There were just no affordable choices in Manhattan over the New Years holiday weekend. I had some reservations about basing our trip to NYC from NJ - but this hotel ended up being very convenient for our family of 5. The 320 bus stopped right across the street, and we never had to wait more than a few minutes for a bus - with the dedicated bus lanes we got into Port Authority Bus Terminal new Times Sq and Theater District within 15-20 mins with no traffic anytime that we went in. The breakfasts were pretty good, everyone could always find something that they wanted to eat. The breakfasts were a key reason that we picked this hotel, this saved us significant money. The other thing was the free parking. We didn't use the rental car much while we were there - but it ended up being cheaper than the two cabs that we would have had to take from LaGuardia to just rent the car for the week. The neighborhood couldn't have been more perfect. It was very nice, clean and safe. Lots of restaurants across the street and close stores like Walmart and Sams Club within walking distance. We never had any issues with being out late in the neighborhood and often got back to the hotel at around 1am. The hotel was obviously full during our stay, but the staff seemed to do a good job, even at the chaotic times like breakfast. There were often a shortage of tables, but they opened up a conference room with additional tables on the busiest days. We got down to breakfast a late one day and the staff were very accommodating, even getting us some items that they had already put away, the staff were always very friendly and helpful, on New Years Eve the NJ Transit offered additional service on the 320 route until about 5:30am - the last bus back was 1am normally, the refrigerator and microwave in the room were a very welcome feature
MINOR ISSUES: The heater in our room came on like a siren each time it would start up - we just started running the fan at night instead when we went to sleep, there were no pillows or blankets for the pull-out couch - they found us a couple of small pillows for the first night and we asked again the 2nd night and got a couple of regular pillows and a blanket, one reason that we chose the hotel was that it said that the room accommodated 5 people on the listing on hotels.com - however when I called I was told that assumed that we would have 3 people in the King bed and 2 on the pull out couch - I asked about a roll-away bed but was told that it would not fit in the room - we brought a blow-up twin mattress with us and used that for the 5th person, the sink would not drain the whole time that we were there and would fill up in less than a minute - we mentioned it a couple of times but it was never fixed, one of the elevators seemed to hit something each time it got to the 3rd floor and would lurch a bit - this was a little disconcerting, on a few of the days things were not replaced when the room was cleaned - towels shampoo cups
OVERALL: I would highly recommend this hotel for anyone looking for an affordable base to visit the NYC area. The hotel is basic, but clean and comfortable with everything that we needed for a trip that we basically just slept at the hotel and didn't need anything like pools or onsite restaurants. The staff were very friendly, helpful and accommodating. Thanks for helping to make our trip a memorable one!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Thank you for choosing to stay at our hotel, and taking the time to write this review. We appreciate your mentioning the pros and also plan to work on the areas for improvement you mentioned.
We look forward to have you stay with again in the future if the need arises.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC