I would like to say that it feels great when things turn around just because a person knows what customer service stands for. The lady at the front desk Joanna was so nice and patience with me even thought I wasn't as pleasant with her when I had a minor issue in my room,I was tired and aggravated from the drive and almost took it out on her but she smiled,apologized and gave me a beautiful room,couple on minutes later called the room and made sure I was satisfied before she finished her shift.
I don't know if she's just a front desk person but she handle the situation extremely well because I was upset but like i mention before it only takes someone with patience that knows what they're doing to chance a person perspective completely.

The room was nice and clean. We had reception problem with the remote control, i called the front desk, Explain and Loiry sweet young lady came and gave us a remote that worked fine. i was so amazed, I saw her with towels, she was going to another room they requested x's towels. and she was the front desk a pretty young lady. To GM of this hotel, please hire and try to have room service for these little things that will keep your best staff in the front of desk. No complains the location was a little difficult to find, But again Loiry help us to get there safe.( I hope iam spelling her name right it was what I read in the shirt.) she gave me and my husband the best and easy way to get there. GM thanks to your front desk for all the help she gave us.(Husbsand in a wheel chair) she made it easy. yes i will tip my hat to your hotel close to NYC. GM hope this help. Mr.& Mrs.Russ.

Kinda disappointed!!! I didn't like the area. For some reason, I felt unconfortable. The beds were extremely uncomfortable!! We didn't have any washcloths! Only towels. The blow dryer didn't work! It wasnt a comfortable stay!

this hotel has lots of good, one of things i like is it was easy to go to NYC. Also the room's where nice and clean, the front desk answer me with all my questions i requested, Loiry the front desk was so helpful with dinning, tours, she does know how to get to elite places. I thank her also for all her help, always with a smile.I will come back again to stay, hope everything will stay the same, will be back in Jan 2012.