The hotel is lovely. The lady who checked us in, Holly, was delightful. Prompt, attentive, she was just great. After returning from NYC ball drop New Years Eve our room smelled of smoke. My daughter is highly allergic. There were no open rooms, so we were stuck in our non smoking room, directly ABOVE the smoking room of some heavy, and up all night, smokers. I asked to be notified asap so we could change rooms. Finally fell asleep at 6 am with coughing child. Nobody called or even left a nite to call us. We slept until around one, and had to call down again about room switch. Finally moved to below smoking floor around 330. Whole day pretty much blown, but tried to salvage it. Went into city, but had to return four hours later, daughter could hardly breathe. Ended up at ER at two am. She had an asthma attack brought in by the smoke, and stayed in hospital until almost morning. Still, no management at hotel to speak to...ALL management on vacation. The hotel told guest services that someone could help me at 7 am next morning. Low and behold..no help. Poor Holly, the lovely girl who checked us in, was left to try and locate any management until almost noon. She did offer the room to us as long as we needed into afternoon. Finally, he manager called me. She was rude, offensive, and totally blew off any responsibility. I even had to wash my daughters clothes on the smoking floor..the only washer is there. She took it under advisement I was told, but we owe you nothing, either pay an additional night it take your sick daughter and leave. She is in no condition to travel, I am literally financially unable to shell out for a night I didn't plan on..nevermind the hospital charge as well as the prescribed medication charges! Then here it comes...she threatens to sue me for the charges if I stay, and hangs up on me. I am floored. manager told me " there is no sign saying it is a 100% smoke free property". I informed her I had shown it to her desk clerk a few hours ago, and taken a photo in case I needed it later. She said I don't think so. Absolutely disrespectful, no empathy whatsoever. Holly upon hearing this refuses to put us out, it bill me. She even assures me that my cash deposit will be returned. Great I tell her, I need it for extras on the way home. It costs to eat and such an extra day. So here I sit, waiting for them to attempt to charge my card ( it won't go through) or kick me out if the room or sonething if the manager gets wind of Holly being human. When I get home I will search until an attorney takes this case. I am furious. I was belittled, insulted, threatened, and Hung up on, after their pour layout sickened my child. Never ever will I ever stay in another Holiday Inn brand. Consider my Priority Club card cut in two. My thanks to Holly, and the wonderful driver who took us to the hospital, and the desk clerk the evening of Jan 1. Other than that I encountered no staff with mentioning.