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Embassy Suites Hotel Secaucus - Meadowlands – reviews, photos

3.5 of 5
455 Plaza Drive, Secaucus, NJ 07094
Hotel amenities
Embassy Suites Hotel Secaucus - Meadowlands
Ranked #7 of 15 hotels in Secaucus
4.0 of 5 stars 239 Reviews
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239 reviews from our community

What travellers say about this hotel
  • Port Authority(14)
  • FREE parking(8)
  • Happy Hour(7)
  • Bus stop(6)
  • NJ transit(6)
  • Home fries(4)
  • Very clean(4)
  • Lincoln tunnel(4)
  • Great value(4)
  • NJ transit bus(4)
Traveller rating
    97
    89
    31
    19
    3
Only show reviews for Family (92) | Couples (49) | Business (27)
Date Rating
nashville, tennessee
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Affordable Option”
3 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

I stayed at this hotel for 3 nights the week before Thanksgiving. I was in Secaucus for a college basketball tournament. My husband and I stayed in a king suite. The rooms were very spacious. The bedroom area is separated from a living area that included a couch, chair, small stool, desk and desk chair. The bedroom area and the living area were equipped with flat screen TVs. The room included a small refrigerator, a microwave and a coffee maker. The lobby housed a small but adequate bar and restaurant. The hotel amenities included a work out facility which was small, and I did not use. The best feature of the hotel is the location and price. Right across the street is a bus stop. The bus will take you directly to the Port Authority in NYC. From the Port Authority, you can walk anywhere in Manhattan. The bus far is something like $6 round trip. The Port Authority ticket and bus system can seem daunting for those new to the bus system, but it is easily learned. A SAMs club is also within walking distance. This SAMS is great for purchasing snacks an adult beverages.

I will mention that upon arrival at the our room, there was a dirty glass sitting outside the room door. The glass had seemingly been left by the prior occupant for pick-up but had not been retrieved since the last guest departed. We also found a piece of clothing in the closet left from a prior guest. Finally, I found a long hair stuck to the ceiling of the shower. These items were minor, however.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinal Frank, Director of Sales at Embassy Suites Hotel Secaucus - Meadowlands, responded to this review
3 February 2012
Thank you for your review and for selecting our hotel during your recent visit to the area. We truly appreciate your comments and your patronage. It is feedback such as your which helps us improve ourselves.

We hope you will consider us again during any future travels to the area.

Best Regards,

Pinal Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Senior Contributor
39 reviews 39 reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“Filthy Carpets, Outdated room furniture, no investment in room upgrades AND apathetic front staff”
2 of 5 stars Reviewed 12 January 2012
2
people found this review helpful

Seriously, WHY BOTHER !! - Hyatt Place, Marriot Courtyard and Holiday Inn, (yes Holiday Inn) all provide a far overall experience in the properties available in this complex.

Five years since I last visited the Embassy; The Reception area has been upgraded; the lower level (dining area) as been improved (barely) and they look, repeat 'look' good; however the rooms are a HEALTH HAZARD.

The same green stain carpet which is used for the annual food show in New York, STILL is in place.

Sticky tiles in the bathrooms, thread bare poly-cotton sheets, noisy air-conditioning, apparently a pilot hotel where doors slam every moment of the night - WHY STAY HERE.

Unless the Corporate Group / Individual the Owner that starts to invest heavily in this property, then , frankly, let if fail.

A potentialy great property, with great talent, and a great location ; who sadly has no guidance in the hospitality industry for their employees. So Sad.

Room Tip: Poor absorbers, no shock absorbers, a jarring experience. The rooms are just a roulette .
See more room tips
  • Stayed January 2012, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinal Frank, Director of Sales at Embassy Suites Hotel Secaucus - Meadowlands, responded to this review
3 February 2012
Thank you for your comments from your recent stay at our hotel. I apologize that we were unable to completely satisfy your needs during your visit. We strive to provide clean comfortable accommodations and friendly service. Please rest assured that your comments will be reviewed with the appropriate departments to ensure these issues are addressed. Please consider us again during any future visits to our area and please contact me personally so I can make certain that you have a pleasant experience.

Best Regards,

Pinal Frank
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Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Perfect for a family of five”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

We stayed here one night on December 27 while visiting New York City. We are a family of five and rooms are usually too small to accommodate us. We had a bedroom and a living area with a sofa bed that fit us perfectly. Everyone was able to pick out something the following morning for breakfast, although no one wanted to wait in line for an omelette or pancakes. We were lucky to find two tables because they did run out of seats. We didn't get to the hotel until 9:00 pm and were exhausted so I can't critique whether the room needed updating. We didn't have any problems with check in or the attitude of the front desk staff. We didn't use the bus service since it cost us as much to park in NYC as it would have to take the bus ($7.90 round trip). It was close to the Lincoln Tunnel so it was easy to get in and out of NYC. It was also close to a shopping center, where we ended up having dinner the night of our arrival. We would definitely stay here again.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinal Frank, Director of Sales at Embassy Suites Hotel Secaucus - Meadowlands, responded to this review
3 February 2012
Thank you for your comments on your recent stay at our hotel. Your input is greatly appreciated as it is feedback from our valued guests which helps us better ourselves. We are so pleased that our hotel was able to accommodate your family during your visit to the NYC area.

We hope you will give us the opportunity to serve you again in the future.

Best Regards,

Pinal Frank
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MD
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“The front desk staff has a bad attitude”
2 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

I stayed here December 2011 and here is my review of the Embassy Suites in Secaucus, NJ:

Service:
The front desk staff has a terrible attitude. There is a guy behind the counter named Walter (on his name tag) that acts like he is doing you a favor. He is snooty and rude. If he doesn't want to work there or if his life is that miserable, he should just find another job. His attitude is unacceptable. The other male staffers just plow you over when they walk around with no manners.

The lady who cooks the omelets during breakfast time does the best that one can do while keeping a good attitude. The lines were at least 25 people deep but she just keeps on cooking.

Room: Old furniture, and not enough towels. Well, if you don't expect much more than just a place to stay, then it is ok. But paying over $200/night (after taxes) is definitely not worth it. The linens in the fold-out bed and mattress had really deep stains and looks to be several decades old. EW!

Food:
Above average breakfast if you can get it. The lines and crowds are horrible. I know I went during the Christmas season, but it was like fight people for breakfast. Like I mentioned earlier, the line for the omelets and pancakes are at least 25 deep. There was an large guy (6'3", 220) with a crew cut who had a t-shirt with "marines" on it who hit an old senior in the face/glasses with metal tongs while he was getting several pieces of toast from the toastmaker. He didn't even say sorry. I felt sorry for the older man. The only way to get any food is to fight for it. It shouldn't be like this.

Overall review: I would look at other options before reconsidering returning. They need to fire "Walter" at the front desk.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask par p about Embassy Suites Hotel Secaucus - Meadowlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinal Frank, Director of Sales at Embassy Suites Hotel Secaucus - Meadowlands, responded to this review
3 February 2012
Thank you for taking the time to review our hotel from a recent stay. Your feedback is very important to us as it is this information which allows us to better serve our guests. Please be assured that all of your comments are being shared with the entire management team of our hotel and the areas of concern are being addressed.

We hope you will give us another opportunity to show you how much pride we take in everything we do in an effort to provide unsurpassed service to all of our guests.

Looking forward to serving you again in the future.

Best Regards,

Pinal Frank
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Berea, Ohio
Senior Contributor
32 reviews 32 reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Very friendly and helpful staff!!”
4 of 5 stars Reviewed 18 December 2011 via mobile

Overall had a nice stay. The front desk and restaurant staff were extremely friendly and accommodating. The room had a strange odor but was otherwise fine, though could use some updating. Breakfast was tasty. Small restaurant menu, took a while to get food (bar was packed and only 1 person serving). Very easy to get to NYC. I would definitely stay here again.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Harlow324 about Embassy Suites Hotel Secaucus - Meadowlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinal Frank, Director of Sales at Embassy Suites Hotel Secaucus - Meadowlands, responded to this review
3 February 2012
Thank you for your feedback from your recent stay at our hotel. We are so happy you were able to experience all that we have to offer and look forward to welcoming you back again.

Best Regards,

Pinal Frank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Embassy Suites Hotel Secaucus - Meadowlands

  • Embassy Suites Meadowlands
  • Embassy Suites Secaucus
  • Secaucus Embassy Suites
Address: 455 Plaza Drive, Secaucus, NJ 07094
Price range (per night):* INR10,904 - 14,148

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