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Back to Extended Stay America Ramsey - Upper Saddle River

Extended Stay America Ramsey - Upper Saddle River – reviews, photos

2.0 of 5
112 State Highway 17, Ramsey, NJ 07446
Hotel amenities
Extended Stay America Ramsey - Upper Saddle River
Extended Stay America Ramsey - Upper Saddle River
Extended Stay America Ramsey - Upper Saddle River
Extended Stay America Ramsey - Upper Saddle River
Extended Stay America Ramsey - Upper Saddle River
Extended Stay America Ramsey - Upper Saddle River
Ranked #3 of 4 hotels in Ramsey
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    6
    2
    1
    0
    5
Date Rating
Oakland, California
2 reviews
1 helpful vote 1 helpful vote
“If you want a filthy hotel, stay here! Otherwise, go to the Holiday Inn Express.”
1 of 5 stars Reviewed 16 January 2011
1
person found this review helpful

DO NOT STAY HERE
My company paid for me to stay here without realizing how horrid this hotel is.

I walked into my first room to find hair in the shower, on my pillows, and even in the refrigerator. Yes, there was someone else's hair in the refrigerator. The counter had not been cleaned because there was a brown sticky substance all over it. Anything that gets wet was rusted. This includes the faucets, range, shower, etc. The microwave was also dirty as was the outside of the refrigerator. Neither had ever seen a wet cloth. It looked as if someone had thrown food at the walls and let it run down because there were many different brown/yellow spots on the walls.

They also provided silverware and pots/pans. As you can imagine, those weren't clean either.

I immediately tore the comforter off the bed because I knew it probably hadn't been cleaned. As soon as I did this, I noticed it was stained as well. The pillows had dust, dirt, and small curly hair on them. After realizing this, I was mortified.

At this point, I was really hoping my room just hadn't been cleaned so I called the front desk and requested a new room. She showed me two other rooms which were just as bad as the first. Nothing in this hotel is clean, even the clothes hangers they provide are covered in dirt and dust.

I called a cab and went to the Holiday Inn Express, which is wonderful. If you're staying in Ramsey, spend the extra money and go here. http://hiexpress.com/ramsey-mahwah Everyone at the Holiday Inn is really nice and it's CLEAN, a five letter word that the Extended Stay doesn't know the definition of.

DO NOT stay at the Extended Stay if you like hotel rooms that are clean.
DO stay at the Extended Stay if you enjoy other people's hair and would like to be eaten bed bugs. (To my knowledge they don't have them, but it really wouldn't surprise me.)

  • Stayed January 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bschlenk about Extended Stay America Ramsey - Upper Saddle River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
1 review
“Terrific value and pleasant staff”
4 of 5 stars Reviewed 17 January 2010

Cozy little room with a serviceable kitchen (plenty of franchise restaurants, local diners, and a full service grocery store in the immediate area). Friendly and pleasant staff. I am staying in the area while doing consulting work and this hotel has become my home away from home. I feel safe and comfortable here and my cat is welcome. Yes, the bed is a little hard but I have a recliner, desk, a dining table and wireless in my room all at a terrific economy rate. If you are looking for a huge cushy bed with eight pillows and cute little "designer" toiletries in the bathroom, then keep driving. If you are looking for a great value and friendly staff then pull on in.

  • Stayed January 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask eastcoaster_10 about Extended Stay America Ramsey - Upper Saddle River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Top Contributor
71 reviews 71 reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
“Incredibly bad - Even below Extended Stay standards”
1 of 5 stars Reviewed 9 November 2009
1
person found this review helpful

I need to preface my review by ssaying that I've stayed at other Extended Stay Hotels before. This was one of the worst.

The hotel is right off the highway and I mean right off. Be sure you are ready to stop and pull in the parking lot.

The woman behind the counter at check in looked like she'd just finished a carton of cigarettes and sounded like it too. Clearly customer service isn't a top priority for Extended Stay, especially at this location.

I guess I would have to admit my room was clean, but clean by Extended Stay standards, so be sure to take it down a notch.

The entire time I was in the hotel, there was always a terrible odor in the hallways. I put towels on the door cracks to keep it out of my room. As usual, the bed was hard as a rock so don't expect a good nights sleep. Even though my room was near the back of the property I could hear the traffic at night.

I'd only recommend this hotel if you are incredibly broke or need an emergency place to stay. They say you get what you pay for and if you can only pay $30, then here's your place !

  • Stayed February 2009, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask KKAustin about Extended Stay America Ramsey - Upper Saddle River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central PA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Comfortable, good value and close to New York commuter trains”
4 of 5 stars Reviewed 18 February 2009

I read prior reviews of the hotel and was skeptical. However, it appears management recently stepped up and renovated much of the hotel, including carpeting, fixtures, furniture and fresh paint. For the money, it's a very good value. Minutes from a couple of train stations (the Ramsey station is less than 5 minutes on Rt 17 N) that can get you into New York in less than an hour. Valuable for professionals spending considerable time in the city, but don't want to choke down $100 dumps or $200-300/night decent rooms. Bring your own snacks. There's a fridge, mic and stove top. I'll stay here again.

  • Stayed February 2009, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cuisineforall about Extended Stay America Ramsey - Upper Saddle River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
1 review
2 helpful votes 2 helpful votes
“Bad, Bad, Bad”
1 of 5 stars Reviewed 22 June 2008
2
people found this review helpful

I can't decide what was worse....the dirty rooms, the noise, or the lack of service (took 20 min to get someone to show up to check out ---- apparently no one is onsite at 10:00 AM).

Hallways have a strong, musty smell, rooms are dirty and smell like smoke - I can't think of a single good thing to say about this place.

  • Liked — Nothing
  • Disliked — Cleanliness, Noise, and Bad Service
  • Stayed June 2008, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask DonPS about Extended Stay America Ramsey - Upper Saddle River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PWY, Manager - USR at Extended Stay America Ramsey - Upper Saddle River, responded to this review
24 March 2009
"I would like to personally think you for taking time out to write such wonderful things about your experience at Extended Stay America Ramsey - Upper Saddle River. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Feel free to call us directly or book online at our website. And please remember that the same great stay you had with us can be had at any of the nearly 700 Extended Stay Hotels(sm) in the United States and Canada."
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Additional Information about Extended Stay America Ramsey - Upper Saddle River

  • Extended Stay Ramsey
  • Extended Stay America Ramsey
  • Ramsey Extended Stay
Address: 112 State Highway 17, Ramsey, NJ 07446
Price range (per night):* INR5,796 - 6,855

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