The staff at the front was very nice and courteous The room was well furnished and supplied with things that were needed. It was nice to have a well stocked kitchen with the items necessary to use for cooking and eating meals. If anything else was needed, the front desk was accomodating. Since the 1st time we stayed there, we have been back twice and will continue to use this location for future vistis.

I paid with cash when I checked in because I was afraid that the staff might still my credit card number and use it.

The toilet was dirty, the kitchen was even dirtier, the screen from the window was off the window and on the bed, the carpet was stained.

The place was so dirty, it made me feel very unsafe to be there. I checked out as soon as I checked in. I am in the process of contacting the CEO of Extended Stay America at: [-].

I would not stay in a place that required a person's Driver's License upon check-in. It was not enough that we show an ID. We had to fill in it on the check-in sheet as a required field (incidentally a handwritten field on their form). We spoke to the manager and he indicated that this was their policy. We asked him to produce a copy of the company's policy - he indicated he did not have to do so. (We pre-paid through Priceline. Departing without paying was not an issue. Most hotels do not require an ID, but take a credit card upon check-in for incidentals.)

Until this experience, we had never been required to produce any form of identification for a hotel - especially not in writing. With increased concern about identity theft, such a "policy" is not appropriate. (The manager indicated that the previous week two other people left the hotel due to his Driver's License policy.)

Needless to say, we too, left without staying there.

When we arrived at 1am, after calling the national office and having them fax over our reservation and letting them know we were coming in late, no one answered any knock on the reception door. Through the window, we could see that someone was walking around, but they were ignoring us. We had to go outside and bang on the outside window furiously to get any attention. We were given our key and then walked through a hallway musty with the smell of urine. We had to stop by the trash room for a breath of fresh air because that seemed to be the only place in the building that was clean. Arriving at our room, we went inside to see an unmade, rumply bed, trash, towels and tons of popcorn littering the floor, and no small sign that someone had checked out and they hadn't bothered to clean the room. We called the national office, and they said they'd Do something about it in 24-48 hours; really! So now, 2 am. We go back down to the front desk and tell them the problem, "Oh, no...only have double room...you want double room?" C'mon. So we get another room, this time on the bordello-smelling smoking floor. 2:15am. Open the door, the room is (simply relatively) clean, but reeks of a nasty floral air spray. "What, you no like room? You stay this room, this good room.". Unbelievable. At this point, there appears no choice. It's too late to try and find something else, and there's way too much to do tomorrow to keep mucking around with this. So we go to open the window to air the room out, and BAM! The whole window falls off the tracks and onto the floor. OMFG!!! In the morning, we wanted a coffee, and while there was a machine and a single coffee packet thing, there was absolutely nothing to drink out of. Bottom line. This is the worst hotel experience I've had in the USA. I totally expected more, even for the money. I can't believe how little integrity some people and businesses have. I'd never tried an Ext. Stay America before. NEVER again.