My family (husband and two young boys 5 & 7 yrs old) and I were in transition from March-Oct 2009. We stayed at the Marriot Residence Inn in Parsippany, NJ. For the 1st two months, things appeared to have gone well and then we got an upgrade to the 2 bedroom suite (being that we had air conditioning problems 3 weekends in a row). In the 2 bedroom suite (which is pricy) we had a problem with the garbage disposal that ruined some dry goods under the sink. It took about 3-4 complaints to finally get it PROPERLY addressed. May I also add the leaking water was causing a foul odor?
Then the final straw (the hotel is an older facility) it had water pressure problems (that the staff and corporate knew need to be addressed). Well, on one occasion the water pressure was very, very low one morning (you had to run in and out of the shower). To compensate for the inconvenience, Marriot gave us 500 reward points (instead of a room charge credit for the day, which was originally offered to us)
Now on another occasion (about 2 weeks later), the General Manager of the facility notified the guest that the water pressure problem (faulty values) were being replaced and the water would be shut off from 10am-12noon. I come home that evening from a hard and long day at the office and could not take a shower, water pressure was VERY, VERY low next to none and this continued straight through the next morning. Here I am, needing to wash and brush my teeth for work and freshen up my 2 boys for school. My husband was able to go to the gym and shower. We got NO apologies, NOTHING. I mean this is the Marriot and there are several other affiliated Marriott’s down the road. The staff should have put us and the other guests up in any one of the other Marriott’s in the vicinity. This was "UNACCEPTABLE".
My husband and I got so tired of the everyday tension at the facility (mind you that we are paying for a service) that we just decided to find another Extended Stay facility (we only had another month to stay until our house was to be closed on). We just "COULD NOT" take it any longer.
We found that some of the staff members were GREAT (like Anna-Kitchen, Sylvia-House Keeping and one very friendly, pleasant and helpful Front Desk Rep (she has a beautiful, but unusual first name that I cannot remember). As for the Management (general and assistants) I found them to be wearisome/distressing to deal with (maybe they are either in the wrong business or need additional training).
I have since moved on, my family and I had a fabulous stay at the other hotel and I have made it my mission to express to my firm's Travel dept. to rate this establishment 'LOW' on their Premier Listing for employees in transit and or travel.
On another note, we meet another family that been staying at the Residence Inn for the pass 1 ½ years (in transit) and they finally settled their place of permanent residence. They needed to stay at the Inn for another ½ week and could not take unpleasantness any longer so they decided to go to another hotel for the remainder of their need. Could you imagine being this disgusted?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
