My mother was hospitalized and I needed a place to stay. I never realized this experience would linger for three weeks. I have stayed in Holiday Inns in the past and was not as pleased as I was with this hotel. Newton is a small town and since I live in Los Angeles I was amazed by the staff and the room. The people who work here are incredible. No request is too great for them. Not only are they friendly, but efficient as well, and make your stay feel like you are on vacation, in spite of the fact that you are under stress due to a medical emergency. I would recommend this particular hotel to anyone, even if you have to go out of your way to stay here. Helen, Linda, Alicia, Kathy (the best), Nelson and Dan go out of their way to make sure you are satisfied. And if you have a nightmare and come down stairs at three AM they will talk to you until you feel well enough to go back to bed. I can't think of one bad thing to say about this place. Their service and congeniality beats the Waldorf, where I stayed last year. It is immaculate and Lorraine makes the best breakfast. I love these people, who made me feel like family, not just a guest.
Room Tip: All the rooms are great and the houskeeping staff is very industrious and polite.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC