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DoubleTree by Hilton Hotel Newark Airport – reviews, photos

3.5 of 5
128 Frontage Rd, Newark, NJ 07114 (Formerly Sheraton Newark Airport Hotel)
Hotel amenities
DoubleTree by Hilton Hotel Newark Airport
DoubleTree by Hilton Hotel Newark Airport
DoubleTree by Hilton Hotel Newark Airport
DoubleTree by Hilton Hotel Newark Airport
DoubleTree by Hilton Hotel Newark Airport
DoubleTree by Hilton Hotel Newark Airport
Ranked #11 of 19 hotels in Newark
3.0 of 5 stars 239 Reviews
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239 reviews from our community

    Trip type
Traveller rating
    28
    73
    75
    34
    29
Date Rating
Washington DC
Senior Contributor
33 reviews 33 reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“Standard Sheraton to be expected by an airport- dated but clean and good staff”
3 of 5 stars Reviewed 18 January 2012
2
people found this review helpful

I mean it's a Sheraton by the airport...in Newark. Enough said. Staff was very friendly upon check in, huge place, but very dated. Rooms need major facelift as they have very old decor, old CRT Tvs, etc. It is clean, has a decent Club Room, a pool, bar (that closes at 11 but Ramanda adjacent to place is open late), and it is quiet so that is in it's favor. Very old property nonetheless and it isn't historic type of old :-) Parking is 20 bucks a night. Food options in bar are not very deep (burger, salad, cuban, soup, etc). Place is a little tough to find too because you have to exit an odd road from main interstate that is not well marked and you have to do serveral loops once on it...very confusing if not familiar with NJ.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Senior Contributor
48 reviews 48 reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Good, solid place to stay near Newark”
4 of 5 stars Reviewed 7 January 2012

I spent a night here courtesy of Continental after missing a connection due to a 5-hour delay incoming.

I was given an "SPG preferred" room - not sure if it was any different to a regular room. Very roomy - not cramped at all. Bed was good, rest of the furniture & fittings - fine. The bathroom was a touch smallish, but certainly OK.

If you're there during the day, the hotel has a swimming pool (full size) in the lobby. Must be interesting...

While everything was in good condition and clean, one still gets the impression that the hotel has seen better days. There's a free shuttle to and from EWR, which can get crowded (ie you have to wait for a while - I watched a couple fill up and only manged to get on the third one) if there are many people waiting.

Cannot comment on the food - I arrived after restaurants and room service had closed (midnight I believe) and left before breakfast was served. This is a minus, actually - catering to airline pax food should be available 24x7. The nearby Ramada has food until 0200, apparently.

  • Stayed December 2011, travelled solo
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bermuda
Senior Contributor
22 reviews 22 reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
“Good location; hotel and service was our issue.”
3 of 5 stars Reviewed 4 January 2012

Had a stopover in Newark and chose the Sheraton Newark Airport Hotel, the airport pickup and drop off was great and punctual. Our room was located on the 9th floor looking over the runway; I discovered the windows were not sound proof and when they use this runway at 4am for the 747's and 380's taking off, one after the other. (It was anoying); yes I understand the hotel can't choose runways but they can invest into sound proof glass like ALL other airport hotels.

The shower could have been a little cleaner I discovered hair on the shower walls and the coffee machine was definately not clean.

The lounge was nice and we had good service, drinks and food were priced fairly based on being in NJ / NY on NYE (yep overnight December 31st)

The 2 major issues
1. Upon checkin the guy asked whether we would like a wakeup call; which we said yes too and gave him the time. As 8.45am rolled by... no call; never a call... had we not been up since the crack of dawn with the planes, we would have missed the flight.

2. At 1.30am; I had enough of the party in the next room(or on top - not sure) that was pumping out music so loud I couldn't even sleep, that I called guest services to see if they could quiet the party down a bit.... I called 3 times and guest services did NOTHING. At 2.30am finally I got to sleep; only to be woken at 4am by the planes.

I mentioned this to front desk in the morning and it fell on deaf ears, no-one seem to care.

I have never stayed at a Sheraton before; simply choosing Hilton or Marriot as our preferred brands due to previous experiences; the Sheraton had a chance to wow... and they didn't.
The fact is we travel alot; and stay in all types of accomodation.. what the Sheraton Newark didn't offer was a clean, and well serviced hotel.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Nova Scotia
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Seen better days”
2 of 5 stars Reviewed 1 January 2012

This hotel is convenient for stopovers in Newark. Free pick-up and return to the airport is included; on our way out, the shuttle-driver was very helpful, but on our return, the bus driver couldn't be bothered to open the back for people with large suitcases, so we all struggled to load them into the bus. The beds were very comfortable. The bathroom sink was cracked, the tile floor loose (In both rooms we stayed in) and the bathtub was very dirty. The guys in the restaurant were extremely helpful and patient with people who arrived just as they were closing, and the food was good. (However, they were closing at 11 pm, although the hotel directory said they were open until 1). The halls, elevator and other public areas could have used, at least, a serious vacuuming.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Regina, Canada
Top Contributor
60 reviews 60 reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
“Average at best”
3 of 5 stars Reviewed 30 December 2011

The good location is about the best we can suggest about
our stay at this hotel. The room had a stale unpleasant smell upon entering. The bathroom shower was in ill-repair and the overall impression of the room was wellworn and tired. Dirt was noticable
almost everywhere on the floor edges and windows. Paint and wall paper was well-pealed back behind the curtains. The room needed service attention over a period of time and was not getting it.
The front desk was less than helpful.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about DoubleTree by Hilton Hotel Newark Airport

  • Sheraton Newark
  • Sheraton Hotel Newark Nj
  • Newark Sheraton
Address: 128 Frontage Rd, Newark, NJ 07114 (Formerly Sheraton Newark Airport Hotel)
Price range (per night):* INR6,911 - 13,041

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