We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Heldrich – reviews, photos

4.0 of 5
10 Livingston Avenue, New Brunswick, NJ 08901
Hotel amenities
The Heldrich
4.0 of 5 stars 107 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

107 reviews from our community

    Trip type
Traveller rating
    34
    38
    23
    10
    2
Date Rating
Monroe, NJ
1 review
1 helpful vote 1 helpful vote
“Excellent Location - Breakfast was not great”
3 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

We stayed for one night in January. The hotel is smack dab in the center of everything, which was great.

Room 420 was a nice size. It overlooks the small park that sits in front of the hotel. The stained glass windows of the church across the street were also very pretty at night. Although we were very close to the elevator, there was no noise problem at all. The bathroom was a good size and was clean.

The king bed was comfortable and they use the 3 sheet bedding style, which I love. The TV sat in a wall unit that was not exactly my style but was as pictured in the advertising. The room was clean, but never got quite as warm as we would have liked. There was a thermostat in the room, and I could feel air coming from somewhere behind the bed, but it was more of a cool draft than real heat. The heat source was quiet, and on a warmer day the heat might not have been an issue. My husband, who is never cold, woke up during the night due to the room temperature.

Also cold was the lobby! That was FREEZING. When those giant doors slide open, a cold wind comes in unrestricted. There's no way you could comfortably sit in the lobby on even a mild winter day. I don't know how the desk clerks can work in that temperature. They remained cheerful, bless their hearts.

We opted for the full breakfast package with the room. The restaurant was roomy, and the hostess greeted us promptly when we entered. Unfortunately, the breakfast was the biggest disappointment of our stay.

The regular price of $14 per person made us expect a nice, to finer dining breakfast experience. That was not the case. The inconveniences started with the coffee. It was rather bitter, and there was no cream or half and half offered, only milk. Our table had no table cloth and was wobbly. There were smears all over the table top from being wiped down with a dirty bar towel (I didn't see this happen, but that is what it looked like.) They offer "make your own" belgian waffles which I love, but can get at many budget hotels. The waffle batter was light, but had little taste. I will give kudos for the terrific variety of fresh berries they offered, including raspberries, blackberries and blueberries. That was a treat, and that certainly is not available at budget hotels.

My husband had an omelet made to order which was OK. One of my plates had a dried lettuce leaf stuck to it. There was a howling noise in the seating area that started and stopped at random. It sounded like a vacuum cleaner. The server said it was caused by the wind blowing across a fan in the ceiling/roof. Another sound problem occurred every time someone opened or closed the lids of the chafing dishes. The hinges let out a loud groan when being opened and again upon being closed. It was a never ending series of groans fighting with the music playing overhead.

Overall the location is excellent, but somewhat overpriced ($182 inc. tax, & breakfast. Parking was an additional $15.). The inconveniences of cold temperatures in the room/lobby were negative factors, as was the irritating breakfast experience. I would stay again, but I'd lower my expectations for breakfast, or go elsewhere. And I recommend wearing a coat down to the lobby if you need to sit there for any length of time during the winter season!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask P-Ho731 about The Heldrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Rodriguez, Manager at The Heldrich, responded to this review
14 February 2012
On behalf of The Heldrich I would to thank you for taking the time to write to us about your visit. I will review your comments with our Food & Beverage team as we strive to exceed everyone's expectations when staying with us. We hope you do come back for another visit so we can exceed yours

Again, thank you for your comments and we look forward to welcoming you back to the Heldrich in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Classy, clean hotel and great service!”
5 of 5 stars Reviewed 15 January 2012

This was our first New Years Eve staying at The Heldrich. First, upon check in, Kalil at the front desk was incredibly pleasant. He checked us in quicky with no hassle. The hotel as a whole is very clean, our room was pretty spacious and nicely decorated (TVs could be updated though).

The NYE Party was awesome. All the servers were quite attentive. I must mention one server, Renee, who took care of us the entire night. Her helpfulness, conversation, and bright smile were a great addition to a wonderful evening that ended in rooftop fireworks. The food, music, and drinks were also good.

If you're looking for a clean, classy, well-staffed hotel in downtown New Brunswick, I'd highly recommend the The Heldrich.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bettyjohnson699 about The Heldrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Rodriguez, Manager at The Heldrich, responded to this review
18 January 2012
Thank you so much for taking the time to write such a wonderful review of the Heldrich Hotel & Spa. I will pass on to Renee and Khalil your wonderful comments. I am glad that you had a wonderful time with us. All of us at the Heldrich look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Beautiful, convenient, and didn't break the bank”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I had high hopes for this hotel and wasn't disappointed. We booked a "corner king" room for New Year's Eve and were pleased immediately upon entering it; there was even a foyer. The bathroom was a pretty standard size, though lovely, and the room itself was 5-star: 2 walls of windows, an ultra-comfortable bed, and tons of space. Only 2 slight downfalls: there was no refrigerator, and the TV was pretty ancient. You'd expect a flat-screen on the wall, but instead, it was just on top of a small armoire-type piece of furniture. Plus, there weren't many channels, and some didn't come in that well. I'd expect more from a hotel like this. But overall, it was a great stay and within walking distance to where we had dinner. The hotel is ideal for theater-goers as well, since it's right across the street from The State Theater. As far as cost, the price of the room was pretty much the same as The Hyatt in New Brunswick, which was surprising because I imagine The Heldrich is much nicer!

Room Tip: Corner king was huge - and not much more money than a regular king room... even on New Year's Ev...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by JerseyGirl444 for New Brunswick
Ask JerseyGirl444 about The Heldrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Rodriguez, Manager at The Heldrich, responded to this review
12 January 2012
Thank you so much for taking the time to write such a great review of the Heldrich Hotel & Spa on your recent stay. I agree that our hotel has a wonderful location close to great Restaurants, Bars, Theatre's and the train station. I am so happy that you enjoyed the comforts of your bed and the spaciousness of the Corner King rooms. Those are my favorite as well. We will be looking into adding refrigerators to these rooms for 2012.

On behalf of the entire staff at the Heldrich Hotel, we hope to welcome you back in the near future. Please do not hesitate to contact us if you need anything.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freehold, NJ
Senior Contributor
44 reviews 44 reviews
Reviews in 22 cities Reviews in 22 cities
83 helpful votes 83 helpful votes
“Convenient for Local Theaters”
4 of 5 stars Reviewed 2 January 2012

This was our second stay after seeing plays at the theaters across the street. Took advantage of their New Year's Eve dinner/fireworks/breakfast package and it was a lovely night away. The rooms are nicely appointed with local photography on the walls. Especially liked that the heating system was very quiet. Bed was comfortable enough. Did notice dogs around, so I assume that pets are allowed. The only noise problem was the banging of doors. I am always aware of this and try to be courteous, but the door handle is fixed and it does not allow you to quietly close the door. The staff, including housekeeping, were very friendly. Be aware that there is a $25.00 charge for overnight valet parking, but there really isn't an option in the area (except other paid garages).

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask black325 about The Heldrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Rodriguez, Manager at The Heldrich, responded to this review
12 January 2012
Thank you so much for taking the time to write about your recent stay ay the Heldrich Hotel and Spa. The staff was happy to hear that you enjoyed most aspects of the hotel and how much you enjoyed the comfortable beds.

Unfortunately, the only parking options we have are the self parking lot or Valet. The parking deck for self parking is well lit and is located just behind the hotel. Recently we had Valet include unlimited in/out privileges at $25/night for our guest so that they may not be inconvenienced upon leaving and returning to the Heldrich

Again, thank you for your positive comments and we look forward to welcoming you back to the Heldrich in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Nice hotel convenient to the theatre and Mason Gross”
4 of 5 stars Reviewed 19 December 2011

We have stayed at The Heldrich twice while visiting our daughter at Rutgers. The rooms are nicely appointed, clean and with sufficient space and lighting. It is a very convenient location to the theatre and Mason Gross. I felt the valet parking was quite sluggish, but otherwise i have no complaints. Nothing particularly exceptional but I prefer this hotel over the others in the area.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask gallivanter152 about The Heldrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor Rodriguez, Manager at The Heldrich, responded to this review
9 January 2012
Thank you so much for taking the time to write such wonderful comments about the Heldrich Hotel & Spa. I am so happy that you enjoy your time here and that it is convenient to Rutgers so you can spend time with your daughter.

I will certainly pass on your comments to the valet team and please feel free to stop by the desk and let us know how we are doing in person.

I hope the next time you visit we will exceed your expectations. Again, thank you for your positive comments and we look forward to welcoming you back to the Heldrich in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Heldrich also viewed

Hyatt Regency New Brunswick
4 of 5 stars 134 Reviews
New Brunswick, NJ
Show Prices ABS:HotelCheckRates-d92478?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hilton East Brunswick
3.5 of 5 stars 98 Reviews
East Brunswick, NJ
Show Prices ABS:HotelCheckRates-d98335?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express Tower Center
4 of 5 stars 56 Reviews
East Brunswick, NJ
Show Prices ABS:HotelCheckRates-d530316?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 4 hotels in New Brunswick, ranked by popularity »

Been to The Heldrich? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Heldrich

  • Heldrich New Brunswick
  • Heldrich Hotel New Brunswick
  • Heldrich Hotel
Address: 10 Livingston Avenue, New Brunswick, NJ 08901
Price range (per night):* INR7,579 - 11,703

Owners: What's your side of the story?

If you own or manage The Heldrich, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Heldrich
Show the lowest price for this hotel (from our partners)
Show Prices