After all the great reviews, I was surprised to find a disappointing first impression at check in. It was after 7:00 PM on a Sunday and there were no other guests in the lobby, so a quick check in seemed obvious. After waiting for the very young(and inexperienced) man at the front desk to finish what was obviously a personal phone call, he answered yet another incoming business call and at it's conclusion went back to his personal call. When he was finally ready to tend to my check in, there was no recognition of Priority Club membership and my request about an upgrade to a king bed brought a response that there were plenty available but that would cost an extra $10. Arriving at the original room as assigned on the 3rd floor which was difficult to find since the numbers did not face the hallway, the keys did not work which required a return trip to the lobby and another wait for the slow elevators.
In the suite, the most important items were clean and well presented...bed, bath, and kitchen. An odd note is that in the queen studio, there are no chairs to sit on to eat a meal prepared in the well equipped kitchen. There is only one desk chair, so two must dine on the sofa (where we were again disappointed by the large foot long stain on the backrest).
Breakfast was average with a strange coffee service machine that was difficult to use and decaf coffee that was too strong to drink. There was nowhere to discard it and no attendant interacting with guests.
Overall the property's facilities were clean and well presented but professional and friendly staff were not found.

First of all, I'd like to say thank-you to Lilia for her amazing service and Keyur for his excellent commitment to the guest.

I was doing a project in New Jersey for 15 months. For the first 3 months I have to travel to the client site every week, staying in various hotels between Monday and Thursday. Then I was tired of traveling and decided to stay on site so I began to explore options for long term stay suite hotels and prepared to stay there for 1 year until the project is finished. I checked almost all the long-term stay suite hotels in Mount Laurel, Mount Holly, Burlington areas. Hyatt Summerfield, Extended Stay America, Candlewood Suites, Courtyard, Homewood Suites, you name it. For every suite hotel, I felt something was missing until I stepped into Staybridge Suites at Mount Laurel. Lilia, a very nice lady at Staybridge Suites, greeted me warmheartedly and explained/showed me the rooms and facilities in every detail. Unlike any other guest service lady I met in the other suite hotels, Lilia cared what I need and was trying to make my stay like home.

At that time I was hesitating between Staybridge Suites and Hyatt Summerfield. I have to say, Hyatt Summerfield quite impressed me in terms of their rooms and facilities. But when I talked to their sales director with intention to stay there for 1 year. I didn't feel they cared what I need. On the contrary, Staybridge Suites, especially Lilia and Keyur, showed their sincerity to care what a guest really needs. Well, I was thinking since I need to stay there for one year I really want to stay in a place with the people I feel comfortable with. Then I decided to stay at Staybridge Suites. And then I stayed there for one whole year.

I can't complain anything in Staybridge Suites. Room, facilities, breakfast, guest service, people, etc. All are great. I still remember some day I was talking to Keyur in the lobby in Staybridge Suites. I said, "I need to finish some work at home." Keyue responded, "It's good you think this is your home." It's a WOW moment for me. Yes, it's so good here and I already consider it as my home.

Next time when I need to do project again in this area, I don't think I will go to any other Suite Hotels but Staybridge Suites.

p.s., I really stayed at Staybridge for too long and I can't find my actual start date in "When did you travel" drop down list. (earliest option for me is February 2011).

on 12-31-2011 and 1-01-12 SARAH, Laura and John made our stay a happy one. They were friendly and very professional and so very helpful. I love staying at Staybridge Suites.


Thank you,

Sheri L. Moore

I want write a review about a special person at the Staybridge Suits, Mt Layrel, NJ.
Their is a woman that has made my stay as good as it gets, her name is Lilia. I think she is a manager at the hotel. Lilia is the Manager that sold me on the hotel a year and a half ago and I am still their. I am an extended stay client. that stays at the hotel year round and the only reason is Lilia, She makes me feel like I am at home.