Had a problem with a spike sticking out of parking bumper and wanted to file a report. Staff turned defensive, no proceedure for filing a report, only could call police. Policeman's interest was obviously to protect the establishment and told me I was lucky he didn't give me a ticket for hitting something. Asked staff for a note documenting that I had informed them, no. Asked to call the Manager, no. They then through me out of the office. Red Roof had no interest in discussing the matter, they just sent me emails saying my problem was not covered by thier insurance. I think the damage was under $100. All I really wanted was to make sure they knew about the problem and to ask if they would pay for the damage, I never wanted to make a federal case out of it. We were frequent Red Roof guests (we have a dog). Now we will never return. Poor or no proceedures, poor staff training, poor quality staff. Avoid.
- Mount Laurel Red Roof Inn
