BW, Burlington Inn, Mt. Holly, NJ
7/13-14

Check-in OK, but when we got to the room the lighting was very poor.

The light over the easy chair was especially dim for reading.

There was not a standard lamp with outlets in its base on the table/desk.

The ice bucket had no lid.

They tried to find us some more lamps or higher-wattage bulbs but none
were available. An appropriate desk lamp was found, finally and made a great
improvement.

The microwave and refrigerator were plugged into the double wall socket which
was obviously meant for computer and etc. plugging in. I asked why those two
appliances could not be plugged into available sockets on the power strip which
the TV was plugged into, freeing the wall socket for the table. They did so.

When asked why it was a two-person room, but only one chair at the table/desk, they had no answer other than all the rooms were like that. They loaned us a chair. The obvious query about where the two people would sit if eating a meal went unanswered except for a suggestion to sit on a bed or the easy chair. (Compare this to the BW at Sterling, VA next to Dulles Airport)

The directory in the room is out of date, and does not have the newer Best Western Plus designations for properties. They had no directories at the front desk.

Beds - sheets we hope are clean but they have a look of having been slept in already - very strange look for sheets which have been washed and folded after drying. Pillows are an odd, small almost half-size shape. Two pillows and a fancy one instead of the three of varying textures we are used to. The fancy pillow is more like a sofa throw cushion.

Bathroom lighting over the sink is terrible for trying to shave or do make-up.

The breakfast room is great! One of the best I have experienced in any chain. Nancy, the hostess, does a wonderful job. Examples: individually-wrapped tableware. Nice-sized yogurt cups, in two sizes. Waffles, and the guest is asked to pour their own batter in a cup from a dispenser. Normally already poured and set on a special tray. Fruit chunks like fruit salad (but, the melon pieces were not ripe). Boiled eggs, already shelled. Large assortment of breads. Other breakfast items.

The towel rack in the bathroom is pulling away from the wall.

We went as a sports group for a tournament and every family in our group was unhappy. I have complained to corporate. The entire place smells of smoke, the room air conditioners are very noisy lacking thermostats (and one family reported it leaked on the floor and luggage). Overall the facilities were quite dark and outdated and the pool was broken our entire stay. One family in our party reported blood spots on their sheets and another an oozing wall, of some sort. Gross. Please take my advice (unless you need pet friendly or are a smoker) and stay at the Hilton nearby (by the Cracker Barrel).

After driving 12 hours, we were happy to see that the rooms were very clean and the staff polite. PET Friendly. But a little Pricey !!

We stayed for 2 nights along with a big group. There was a definite smell of smoke in the hallway and in the "non-smoking" room we had reserved but when we requested another room it smelled just as bad so we just stayed in the first room. We got some Febreeze from maintenance and sprayed it again and again.
The breakfast was pretty good. The staff was very accommodating to the large group and allowed us to order in some dinner for the kids and eat it in the breakfast area which we cleaned up after we were done. There are a couple restaurants within walking distance that were okay and a big mall with a movie multi-plex is also very close.
It is a budget hotel and for the price it isn't bad.