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DoubleTree by Hilton Hotel Mahwah – reviews, photos

3.5 of 5
180 Route 17 South, Mahwah, NJ 07430
Hotel amenities
DoubleTree by Hilton Hotel Mahwah
DoubleTree by Hilton Hotel Mahwah
DoubleTree by Hilton Hotel Mahwah
DoubleTree by Hilton Hotel Mahwah
DoubleTree by Hilton Hotel Mahwah
DoubleTree by Hilton Hotel Mahwah
Ranked #6 of 8 hotels in Mahwah
3.5 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    18
    19
    22
    12
    3
Date Rating
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Car broken into. Awoken at 645am by police”
1 of 5 stars Reviewed 21 January 2012
4
people found this review helpful

This hotel is a very basic motel style . Long corridors. You have to park at the rear and enter back doors. I was awoken at 645am by the front desk telling me the police were looking for me. They did not want to tell me till I came down. Obviously i was shocked and worried for the worse. They then told me the car was broken into in the night. They broke the front window and stole my GPS. The police told me this was a very common event at the Hotel because they refuse to install CCTV cams.
That how much they care about your property.
Very unprofessional staff that can hardly speak English. No public areas. This is a Super 8. Noisy old air-conditioner under window.

  • Stayed April 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ARealFussyTraveller about DoubleTree by Hilton Hotel Mahwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“I Will Return Very Nice Staff”
5 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

I have stayed here before I find that while some of the comments in these reviews are not giving credit to the excellent service I have recieved each time I have stayed there. The same smiling faces that greeted me last year were there on the desk when I returned and they remebered me by name Why the rooms are not the newest they are very clean and the service was impeccable. Breakfast was adequate, nothing to write home about but lunch was superb.

Room Tip: get one in back
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  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hilsman about DoubleTree by Hilton Hotel Mahwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
23 January 2012
Dear Guest,

Thank you for your business and thank you for taking the time to write a review about our hotel. We are happy that you had pleasant experiences in the past.

Your continued patronage means a lot to us and we look forward to seeing you in the future when your travel plans bring you back to Mahwah, NJ.

Regards,

Maryann Dawson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“Pick another hotel”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

first of all, they need to train their front desk staff better. They were NOT helpful, they did not explain the amenities. Next, housekeeping needs improvements too. We found HAIR in our bathroom. And they really should renovate their bathrooms, everything seems to be clogged. Everything else in the room was fine, bed seemed clean and comfy, just that the furniture were a bit run down. Next, room service had issues too, they refuse to send up amenities when I asked, instead, they asked that I go and ask front desk myself, and go grab it myself. Walls were paper thin, I can hear the neighbor guests, the entire conversation. Overall, I was not happy with our stay. Breakfast was ok.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Annie A about DoubleTree by Hilton Hotel Mahwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
23 January 2012
Dear Guest,

Thank you for taking the time to write a review about your recent stay.

I apologize that you were not completely satisfied and will review your comments with our managament team. Please feel free to contact me direct to discuss the specifics of your experience, as I would be happy to assist.

Thank you again and we hope you return and give us another opportunity to correct ourselves.

Maryann Dawson
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5 of 5 stars Reviewed 20 December 2011 via mobile
2
people found this review helpful

Great rooms, great food. Easy in and out for parking at no charge.
The facilty is a great value for the price in New Jersey.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rpascarella about DoubleTree by Hilton Hotel Mahwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
28 December 2011
Dear Guest,

Thank you so much for your comments, I will be sure to share them with our team!

It is always a pleasure having you and if you ever need anything during your stays in Mahwah just let us know.

Sincerely,

Maryann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Double Tree stands behind their name!!! HIGHLY RECOMMEND!”
5 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

my second stay at the Doubletree was in September (labor day weekend) and based on my first positive experience I went back. turns out my second stay was horrific due to one of the staff members. I contacted corporate offices and they went above and beyond to resolve what had happened. I had made a decision not to stay at this hotel ever again, but it all changed!!!
I love this hotel, the front desk staff (minus the one) is awesome! friendly, caring and generous. the pool is awesome compared to many of the other hotels I have stayed in. rooms are clean and beds and linen are fresh and comfy! fridge and microwave in room. BEAUTIFUL LOBBY and FITNESS ROOM dont forget the heavenly cookies!!! I am actually looking forward to staying there very soon!
A SPECIAL THANK YOU FOR A SPECIAL LADY...".LYNETTE" YOU DESERVE RECOGNITION FOR TAKING TIME OUT OF YOUR BUSY DAY TO MAKE SURE THAT EVERYTHING IS ALL RIGHT!! MY KIDS RECENTLY MENTIONED YOU ...FOR BEING EXTRA SPECIAL! GOD BLESS YOU! DOUBLETREE SHOULD BE PROUD TO HAVE SOMEONE LIKE YOU AT THEIR HOTEL!!

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by honestyisthebest for Mahwah
Ask honestyisthebest about DoubleTree by Hilton Hotel Mahwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryann Dawson, Director of Sales at DoubleTree by Hilton Hotel Mahwah, responded to this review
15 December 2011
Dear Guest,

Thank you for allowing us to rectify your past experience concerns and we are thrilled your faith in us has been restored!

Lynnette is a very valued management team member at our property and your comments will be shared with her and senior management to recognize her for her superior customer service.

Thank you for your business and we look forward to seeing you again in the future.

Regards,

Maryann Dawson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton Hotel Mahwah

  • Doubletree Mahwah
  • Mahwah Doubletree
Address: 180 Route 17 South, Mahwah, NJ 07430
Price range (per night):* INR6,095 - 11,128

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