The trip was suppose to be a quick romantic getaway for the day to the beach. My fiancé and I had book the Whirlpool Suite and were looking forward to it. Once we arrived, we were told that the whirlpool had leaked and ruined the carpet which rendered the room unusable. We were given a standard guestroom after that and promised chocolate covered strawberries as a "sorry for the inconvenience" gift. We tried to look on the bright side of things, saying "At least we have the hotel pool and hot tub to relax in", but that optimism was soon snuffed out when we walked past the pool room and saw a sign that read "Temporarily Closed". We couldn't believe our horrible luck! No gorgeous room, no pool, no hot tub....at least we were getting the complimentary chocolate covered strawberries. Well, we waited....and waited....and waited. Decided maybe they would come later at night and went to dinner. When we came back, still no strawberries.
Overall, the standard guest room was nice, clean, and comfortable. The service we received, however, certainly left something to be desired. It was beyond disappointing. I doubt we would ever return to this specific hotel, at least not before asking if their pool is closed for maintenance...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC