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Quality Inn Gloucester City – reviews, photos

2.0 of 5
1200 Crescent Boulevard, Gloucester City, NJ 08030
Hotel amenities
Quality Inn Gloucester City
2.0 of 5 stars 53 Reviews
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53 reviews from our community

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Date Rating
South Windsor, Connecticut
1 review
“The worst hotel I have stayed in, in my 49 years!!”
1 of 5 stars Reviewed 14 November 2011

Checked into the Quality Inn for one night, as our college soccer team was playing locally. You can't beat the price ($80 including tax), but there is a reason it's that cheap.

My friend and I had been given adjoining rooms. He opened his door first, to find someone else's clothes and items in the room. Red flag #1!! My room had no such items in it. In fact, it had very little else, either. No light bulbs in 3 of the 4 fixtures, no towels, toilet paper, bathroom items, remote control, or pillows on bed! I called the front desk to ask if they were an extra charge. I was instructed to go to the laundry room to get my items. I felt like I was in a prison line, getting the basic necessities, The outer doors to the unit we were in (D Block) didn't work with the card keys.

The room was an absolute disgrace. The carpet was like sandpaper, there was peeling pain hanging down from the ceiling, the air conditioner/heater didn't work, the microwave was so small that I had to remove the turntable and arm to get my cup of coffee in it, and there was no hot water. i called the front desk, and was told to let it run for 10 minutes first. It never got warmer than tepid.

Because of the key incident, I wouldn't advise leaving anything of value in your room if you aren't there. Also, don't kid yourself if you think that free breakfast as an additional amenity is worth attending. I was there at 8 (free breakfast is from 6-9am), and there was nothing except the world's smallest bagels, some sausages that were still there for a reason, and apple juice.

I will say that the bed was comfortable (though I have no idea how sanitary), and as the heater kicked on overnight and the room was about 90 degrees, i think it caused me to pass out and sleep well.

All kidding aside, this hotel is dreadful. I have been all over the world, and rooms in a third-world country aren't like this. it was dirty, in bad need of repair, illogically situated (4 separate buildings forming a square, with no elevators, small stairways (18 steps, so you better be in shape!) and trash everywhere. The front desk staff wasn't friendly. In fact, I think they stopped answering room 275's calls. And the funny thing is I have NEVER left a hotel review before, and I typically don't complain about much. I was just overwhelmed. Thank goodness, the stay was only one night. I would recommend this ONLY as a last resort, and knowing what you're getting into.

Room Tip: If you want a good room, choose another hotel. I'm not joking.
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  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Berliner80 about Quality Inn Gloucester City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn, General Manager at Quality Inn Gloucester City, responded to this review
17 November 2011
Thank you for taking the time to write a review about the Hotel. We appreciate your opinions. I am taking your review very seriously and investigating the matters you expressed. If you could kindly email me your contact information, I would like to resolve this matter with you directly. Kindly email me at: gm.nj723@choicehotels.com. Thank you.
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New York
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Room made me nauseous. Awful.”
1 of 5 stars Reviewed 26 October 2011

There was a chemical scent in the room that made me lightheaded and nauseous. The front desk offered to switch us to another room, but the other room had the same god awful scent of bug spray and/or lysol. They suggested we alternate between open windows and AC. The window screen was broken and the unlit parking lot was right out our window on the 1st floor, so I felt very uncomfortable having an open window. The hallway door would not close and that was supposed to be a security door that opened only with your room key/card. The hallway had nasty stained carpet and lights that flickered. The bed was not at all comfortable. If it was not such a long drive home and if we weren't too tired to drive, we would have left. I don't expect anything fancy from Quality Inns, but I do expect a room that feels safe and doesn't make me sick. DO NOT book here. There are a million other places nearby.

Room Tip: Choose another place to stay. Any other place.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lwny427 about Quality Inn Gloucester City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gloucester City hotels

Runnemede Inn & Suites
3.5 of 5 stars
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Buffalo, New York
1 review
“WORST EXPERIENCE OF MY LIFE”
1 of 5 stars Reviewed 17 October 2011

I recently booked a room at this hotel while visiting Philadelphia. It was the absolute worst hotel I have EVER been to. Our room was FILTHY dirty--pillows and sheets were stained, bathroom looked used and dirty, the carpets in the hallways and the room were stained, and the whole hotel atmosphere had a musty, terrible smell. When I was rudely offered another room, it was just as bad. Front desk staff (Sera was the woman's name I dealt with) was beyond rude to say the least. She did not apologize one single time for the any of the problems we were having, and almost refused to offer me a refund for my room that we refused to stay in. Do not EVER stay at this hotel, it is awful and I will never stay at another Quality Inn again.

Room Tip: Don't stay at this hotel!
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  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nicole M about Quality Inn Gloucester City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chula Vista, California
1 review
1 helpful vote 1 helpful vote
“A PERFECT Stay!”
5 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

What's not to like? 15 min from airport, 20 min from historic Philly, pool, plenty of parking, free WIFI, free breakfast, taxis & airport limos available in parking lot 24/7, WAWA(a Philadelphia tradition) within walking distance, 5-10 min to all nite diners & fast-food, Clean & Quiet & Spacious rooms, Great Rates compared to anywhere in Philly, but most of all the hotel staff; an attentive and friendly front desk, truly a first rate operation. I am a seasoned traveler, and I assure you the value of this Quality Inn more than met my standards! Do NOT hesitate to choose this property when traveling thru this region.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Danincalif about Quality Inn Gloucester City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
--
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“ok for one night only”
2 of 5 stars Reviewed 30 August 2011

We booked this hotel for one night, via expedia, after searching for something close to PHL.

Room: There was a queen bed with an ok mattress and three small pillows. The bathroom smelled moldy and the tub had permanent stains. The carpet needs to be vacuumed more often - I walked on it barefoot for a short while and the soles of my feet got black. The coffee-maker carafe was dirty.

Breakfast: was ok, but the breakfast room was small and consequently packed.

Not sure if I have the right to complain about this (and will not take this into account in my rating) but we got there at 2:40 and they wouldn't let us check in because apparently all rooms were occupied. I understand check-in time is at 3, so they certainly had a right to refuse, but I thought the reason didn't make much sense (or maybe it did considering the state of the carpet in the room...).

Also, something unrelated to the quality of the hotel but useful to know: there don't seem to be any gas stations between the hotel and PHL, so keep this in mind if you are returning a rental car to the airport. Or if there are gas stations, there are no signs directing you to them...

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask anna_bleu about Quality Inn Gloucester City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn, Front Office Manager at Quality Inn Gloucester City, responded to this review
23 September 2011
Thank you for taking the time to review our Hotel on TripAdvisor. We take all your comments and opinions into account and look into how we can improve on our accommodations and service. We hope to have the opportunity in the future to have you as our guest. Be safe in your travels, and please contact the Hotel when you are in the area again. We would like to provide you with a special discounted rate as a token of appreciation

Regards,
The Quality Inn
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Additional Information about Quality Inn Gloucester City

1200 Crescent Boulevard, Gloucester City, NJ 08030
Price range (per night):* INR3,579 - 4,921

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