The hotel matched the star rating but I was very displeased with the service. I travel and stay in hotels at least once a month for my job and can say this is by far the worst experience I have ever had.

The hotel was booked by a colleague of mine who I was on the trip with through hotwire, who charges you at the time of the booking. When getting to the hotel I gave them my credit card to pay for the internet. I was the only one I our party who decided to pay for the internet. When checking out from the hotel we all got print outs of our bills which appeared to show we owed nothing.

About a week after leaving the hotel my card I had given them for the internet was charged $60 twice by the hotel. When I called to ask about this I was told by the front desk clerk that the card hotwire had given them bounced and the remained of what hotwire owed them was charged to my card. I asked why mine was charged since I had nothing to do with hotwire, the booking was not made in my name, and I had not authorized any additional charges on the card (I only signed for internet) They had no good explanation and told me to call hotwire, who of course told me to call the hotel back as they would be the ones who needed to refund me. When calling the hotel back they said they had credited me but actually charged me again for a third time!!! I was very irritated by this point and starting to get upset as this was my bank card I had used and they were taking money out of my checking account! The desk clerk rudely told me to stop getting upset and that she wasn’t going to help me if I didn’t stop. This of course made me even more upset and I asked to speak with her supervisor. He told me they would have to get the money from hotwire before they could credit my account! He asked for the booking number, which I didn’t have on me since I didn’t make the booking. When I told him this and asked him if I could give him a call back I was told by him that it was 6:00 there and he was supposed to be off an hour ago so I could just call back in the morning!!! I couldn’t believe how rude and inconsiderate they were being considering none of this was my doing and I hadn’t authorized any charges!!! I called him back the next morning and a couple of days later it was finally taken care of and I was refunded the 3 charges they had made but I couldn’t believe how un-helpful and rude everyone I talked to (including the manager) was at this hotel. I would never recommend it to anyone and would never stay here again no matter what. I also have not stayed at an ESA since if this is the kind of customer service they are promoting.

My mother and I stopped at this hotel while making the Christmas drive from Raleigh, NC to Boston, MA.

The Extended StayAmerica Edison-Raritan Center is had worn rugs, fluorescent lights and a old-smoke smell. Our room had a broken recliner, furniture with peeling laminate, torn sheets, and a big wad of blue gum stuck to the windowsill. What it didn't have - soap, shampoo, a hairdryer, or a single clothes hanger in the closet.

The night staff was uninterested in customer service. The morning staff was nice.

If it hadn't been so late, we would've tried for another hotel. As it was, we were exhausted. We checked the matresses for obvious signs of bugs (none) and then sucked it up and slept fine. Still, I've never stayed at such a dumpy place and will not visit again.

Never think about going into this place. This place and the staffs really sucks. No housekeeping and the whole place has some rotten smell. I feel that the staffs here are racist.

Don't walk. Run from this place

Let's make this easy:
1. The place is worn, and has a musty smell. It needs a total facelift.
2. Unless you stay at least four nights, there is NO housekeeping whatsoever. But you don't get any discount.
3. The room furnishings are cheap, cheesy and uncomfortable. It reminds me of interiors from the 1970s.
4. There is essentially no staff except for someone at check-in, and that is during limited hours. If you have a problem, or get locked out, or God forbid have an emergency, you are on your own.
5. The place is simply depressing and unpleasant.
6. The woman at the front desk went crazy with a highlighter, and you'd think you were buying the hotel rather than staying there for a night or 2. She required me to sign and initial 10 time for what looks like a business contract. To go through such a hassle to stay in such a seedy place, this is adding insult to injury.
7. There are much better places including a Holliday Inn and a Sheraton, within 1/4 mile. You have options! Don't stay here.

I am ASHAMED that i didn't do my homework better, and put my mom here when she visited. I am ashamed, and so should the company that runs this disgusting place.