If all you want is a cheap hotel I guess this will work. But, if you have an expectation of even the most basic level of customer service you really should go elsewhere. I waited 5-10 minutes to check in even though there wasn't a line at check-in. The representative didn't bother to tell me anything about the hotel amenities, pool, gym, etc. When I asked if the hotel served breakfast he said yes, but didn't bother to state that it wasn't included in the price. One of the two elevators was out of service and looked like it had been that way for some time. We weren't really that upset about any of this, but the following day things got worse. The room didn't have hand towels, a bath mat, or a second washcloth (the reservation was for two people). We called to get a second washcloth and were told someone would bring one up. We waited 30-40 minutes. No one came. We called back and were told someone was coming. We waited 10-15 minutes. No one came. We called again and were told someone was on the way up. We waited another 5-10 minutes. Someone showed up with regular towels but no hand towel and no washcloth. Although a supervisor himself, he didn't apologize for the long delay and attempted to leave the towels without saying a word and tried to run off. I had to stop him to let him know that we still needed hand towels and washcloths. He never said one word to me and, after 10 minutes, he did not returned. I called the front desk again and asked for a supervisor. The rep asked what was wrong so I told her. She responded that they didn't have any washcloths available in the entire hotel. Ridiculous. Then I spoke with her supervisor who told me someone was on their way up with washcloths (after having been told 2 minutes prior that there weren't any). At least she bothered to apologize. This has been an important lesson in the value of paying the extra money for a quality hotel. It wasn't disgusting or completely unbearable, but why pay even a small amount for such mediocre service?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 November 2011
Dear ppiper71,
I want to personally thank you for bringing to our attention the problems encountered by you during your stay as this will help us improve our services for all of our valued guests such as yourself.
I sincerely apologize for all the inconveniences you faced and for us failing to exceed your expectations.
As always, thank you for staying with us, and we hope to have an opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC