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Crystal Inn – reviews, photos

170 Main St, Eatontown, NJ 07724 (Formerly Crystal Motor Lodge)
Hotel amenities
Crystal Inn
Crystal Inn
Crystal Inn
Crystal Inn
Crystal Inn
Crystal Inn
Ranked #4 of 4 hotels in Eatontown
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    5
    3
    3
    3
    9
Date Rating
Beverly, Massachusetts
1 review
“worst excuse for a business ever”
1 of 5 stars Reviewed 9 August 2010

so, after camping for 4 days, i couldn't wait to continue my vacation and sleep in an actual bed. well, i got to the hotel and went to check in. the price was more than expedia had said it would be. i tried to explain this to the guy who was working the desk, and he got mad at me and started to speak louder and more rudely to me basically saying...too bad, it is what it is. i was too tired to deal with it, and decided to talk to them again tomorrow. preferably somebody nicer than him. we got to the room. the back door that was right next to the parking lot didn't work, and we had to walk around to the other side. when we got into the room, the faucet was dripping all night, there was some weird blue stuff caked onto the blanket, the light above the mirror was hardly working, and the light fixture next t my side of the bad was practically hanging off the wall and wouldn't turn on, and the people upstairs sounded like elephants. we went to sleep, and in the morning i went to get the free breakfast which consisted of a couple donuts, some cereal (no milk left) and there was one banana left. there was a girl in there and she asked (the same guy from the night before) if anything else came with the breakfast. he said what? (there was a language barrier), she asked...is there any french toast, pancakes, anything? he ignored her. she got mad...another guy behind the desk said that he didn't understand because of the language barrier, and she said...he should have said he didn't understand instead of just ignoring me. she was very angry, righfully so. anyway, the rest of the stay wasn't too bad. the afternoon girl was much more helpful in explaining that there are 3 taxes on hotels in nj and sometimes expedia doesn't include that in their total. she gave good directions for my destination for that night. so, i checked out on tuesday morning. fastforward to thurs morning at work. i went onto my bank account online. not only did they charge me the price for the room, but they put in a 2nd charge for $68.94. i have no idea what that is for. i tried to call them for 3 days. the guy i talked to the first day said he would check with someone and call me back and never did. i called the next day. the girl i talked to said she would call me back in a couple of hours. she didn't and i called back again. she said she would call me right back. she called back a couple hours later and said they have no record of this charge, and i need to contest it with my bank. so...almost a week after checking out, i'm still down $70 for a charge that i shouldn't have, plus a $35 overdraft fee from my bank. i may just have to eat this $105...or else the bank said they'd put a fraud charge in...crystal inn sucks!!!!!!

  • Stayed August 2010, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jaimie919 about Crystal Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandipjpatel, Manager at Crystal Inn, responded to this review
11 August 2010
I am very sorry to hear that the experience you had with us was not as pleasant as it could be. We are continually renovating our rooms and property, and strive to make certain that our rooms are clean and comfortable. Also, we do serve a complimentary cold breakfast and the desk attendant will gladly refill any items such as juice, coffee, or milk, when they are empty.
As for the extra charge, I will work to rectify this situation as quickly as possible. Once again I apologize that your stay was not as good as it could have been for you, but if you are willing to give us another chance we would love to make it up to you!
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Atlantic City
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“OK for the price”
3 of 5 stars Reviewed 28 July 2010
1
person found this review helpful

We stayed here because it was the only hotel in the area with vacancies. The hotel is old and dated but clean and comfortable. We did have a bit of noise from people stomping around on the floor above us. There's a nice courtyard with a pool and BBQ grills. It's fairly convenient to the shore. Parking was free as was the wireless internet. The free "breakfast" consisted of your choice of powdered donuts or cereal.

  • Stayed July 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Q58 about Crystal Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
1 review
“Crystal Inn bed bugs!!!”
1 of 5 stars Reviewed 14 August 2009

I work for the Army while on travel to Fort Monmouth which is across the street from Crystal Inn. In room 216 I was attacked by BED BUGS!! I caught like 10 bedbugs for proof to show the owner. The owner or manager did not seemed to be amazed. So there may be more rooms infested with those blood suckers. Oh yeah I did not get a refund.

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandipjpatel, Manager at Crystal Inn, responded to this review
3 February 2010
I am very sorry to hear that your experience with us was not a positive one. Bed bugs are an issue that we take very seriously, and we would never want to jeopardize the health of anyone who stays at our establishment. That is why we have had to hire a new pest management company. Although the brand we previously used was a well known company, it came to our attention that they had been cutting corners at a detriment to us. We have now educated ourselves to take a proactive stance against bed bugs to ensure that all of our rooms are safe for our guests. This means not only closing rooms with a possible infestation to guests, but continually checking and maintaining to make certain that no new problems arise.

I am uncertain as to why you did not receive a refund, because in this type of a circumstance I would not refuse you one. As a manager, I am always available to discuss any concerns or comments that guests may have.
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1 helpful vote 1 helpful vote
“could not wash the gross off for weeks!!!!!”
1 of 5 stars Reviewed 5 August 2009
1
person found this review helpful

my family and myself traveled from mass, to go to my daughts dance comp in a near by town. when we arrived i could not beleave what i was.... the place was gross! it dose not look anything like the pic's that they show. because we where traveling from so far we paid in advance. this was not the place we wanted to stay. when i talked to management they would not refund my money! they said it would be a few weeks and i would recieve a check in the mail. i was upset! we had no choice but to stay, the room was gross, fridg was moldy, and the staff was not helpfull at all. we where there for 5 nights and it took them 3 days to get me a new fridg. i would not recommend this place to anyone!!!!!!!!!!!

  • Stayed July 2009, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ubuddie about Crystal Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frances714
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Its a Dive! Very Nasty! STAY AWAY!”
1 of 5 stars Reviewed 26 July 2009
1
person found this review helpful

It looks pretty in the pics, but thats ONLY by the pool, I was beside myself when I seen a place that looked like a dry cleaning store front all glass, and dirty, got our keys and first thing we noticed was the odor, smelled like roach spray, then the carpet weird bumps underneath it with burn holes, the bathroom the same burn marks on the sink, so toletries, I asked for another room immediately as the bathroom didnt have a door handle!!! the next room was just as nasty with rust on grates in the bathrooms, floors and walls dirty, just a real dive, I didnt want to stay but was concerned about getting my money back, the gentlemen told me he would gladly refund me and i left, it was really discusting, he told he well that why we dont charge 200.00 a night, please, no excuse for that. pay the extra money for elsewhere or you will be dissapointed.

  • Stayed July 2009, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask frances714 about Crystal Inn
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Additional Information about Crystal Inn

  • Crystal Hotel Eatontown
Address: 170 Main St, Eatontown, NJ 07724 (Formerly Crystal Motor Lodge)
Price range (per night):* INR3,355 - 6,710

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