I stayed at Hilton East Brunswick for a short weekend get away and I love it. The hotel is modern, the room are clean and fairly new. The staff is friendly. I will definitely stay there again. I got a special rate using name your price with priceline.com and for the quality/ price it was a great deal.

I stay in hotels more that 200 nights per year and have recently focused my travel on Hilton achieving Diamond status in the past 90 days. I am also top level with Marriott and SPG.

While your hotel is very nice, my issues began at check-in. The desk clerk told me no king rooms were available. After I told her I booked a king and pushed back she was able to find a king room although accessible room.

The requested wake up call did not occur at the requested 530a.

When I checked in, the young lady provided a train schedule to Philly. She said if you are in the taxi by 610a, I would easily make the 622am train.

When I called to call me a taxi, the front desk person said he would. The taxi did not arrive until much later 6:18 am. Then once I was in the taxi driving off, the driver received a call from the hotel front desk clerk to return to the hotel to pick up another guest also pressed for time. This delayed me even further.

Needless to say, I missed the train to Philadelphia and had to wait another 36 minutes for the next train. Most people don't build in this much margin in case things go wrong. So I am no exception. As a result of the front desk clerk, I missed the train and therefore was late to my meeting in Philadelphia.

In addition, the shower in my room did not drain properly.

I sent this email to the Front Desk Manager. He responded with an email telling me why it was my fault.

Management of this hotel has forgotten who the customer is and is in denial.
Avoid this hotel at any cost.

I accompanied a group of students to attend a conference at the hotel. I was made to understand that over 90% of the hotel guests consisted of the delegates. Unfortunately, the hotel did not appear to be able to cope with the numbers. This could be seen in the failure to clear the corridor of trays and food remnants promptly. It did not help that the delegation comprised of teenagers so there were lots of pizza boxes left outside the rooms.

The biggest difficulty was the breakdown of the lift system which meant that quite often I had to use the stairs. The lifts appeared old hence I think repair work took some time. My next major grouse was the limited food options. There was a restaurant and a bar - the food was nothing to shout about. The breakfast buffet was limited in spread and there was little variety. It did not help that there was no eating options within walking distance. The nearest shopping mall was a taxi ride away and taxis are not readily available unless you call for one.

The room I had was relatively large, clean and comfortable. The only real unhappiness I had was with the pillows which were very lumpy; something that my other conference delegates agreed about. The lighting in the room was OK. I was very surprised that there was no complimentary internet in the room. The internet reception in the lobby was a little laggy at times.

There is a heated pool at the basement though I did not use it.

My fiancée lives in New Brunswick and we stayed in Hilton East Brunswick for convenience on our engagement night. I have stayed in a few Hiltons in Ireland and very much enjoyed my stay. However this Hilton did not live up to Hilton standard. Furniture was old and chipped! Mini Bar was NOT stocked, apparently because of New Jersey laws, hotels are not allowed to stock liquor in hotels...why provide an empty mini bar then. At least provide some cool water, cola or snacks!! Interior of hotel lobby, rooms and sports bar so dated and uninviting. Bath tub was incredibly small and size didn't change from suite to standard. Hotel staff were helpful to a certain extent. Management did not entertain my concerns or unhappiness with room and made me feel my points were irrelevant. Remember the business you are in Hilton!!! Hospitality!!! Unfortunately i received none of it at this hotel :(