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Residence Inn Cherry Hill Philadelphia – reviews, photos

3.0 of 5
1821 Old Cuthbert Road, Cherry Hill, NJ 08034
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Residence Inn Cherry Hill Philadelphia
Ranked #2 of 9 hotels in Cherry Hill
3.5 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    14
    18
    14
    4
    1
Date Rating
St. Petersburg, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Ronovated, Improved, a Good Value for business travel”
3 of 5 stars Reviewed 5 February 2012

This hotel had really declined but in the past year they have renovated, have a new manager and mostly new staff, and they now operate as you would expect from a Marriott property. It is a good value for business travel or if you need to be in the area for another reason. The biggest drawback is the second floor - do NOT stay there. They are 2 bedroom bi-levels but the wooden stairs are horrible and carrying all of your things up and down those stairs is not worth it. On the flip side, the people are helpful, service is good, and the renovated rooms are really nice.

Room Tip: Don't fall for the 2 bedroom upgrade - the stairs will kill you. Request a building new the ch...
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marie V about Residence Inn Cherry Hill Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“So so. Road noise and no wifi”
3 of 5 stars Reviewed 3 February 2012

Title says it all. Room was ok, highway noise kept me awake and the wifi not works was a hassle.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sgtmp about Residence Inn Cherry Hill Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Just not a good stay.............”
2 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

This is not the first time we stayed here. The positive was that the rooms are updated and appealing. But, as business travelers, away from home and home office, depending on services are of extreme importance. The previous stays were ok not the standard of Residence Inns we are accustomed. As a previous reviewer, the furnace is very loud and sporadic. The wireless internet ( it used to be ethernet) was also sporadic, disrupting work in progress. Our room was not made up one day....The door needed adjustment and twice when I returned it was not closed securely so anyone could have walked in. They also were redoing their TV system so all week the stations we like to watch did not work. Work papers were thrown out one day. Things were not working. Each night or day I called on the issues. I wrote Marriott customer service who responded immediately as did the manager who comped us one night with points to make up for the horrible stay. We did appreciate this effort but will most likely not stay here again.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask DMMGTM about Residence Inn Cherry Hill Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Bridgeport, West Virginia
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice Room - No Internet, No Elevator, No Clock”
3 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

Spent one night at this Cherry Hill hotel using Marriott Rewards points. The hotel can be difficult to get to off RT 70.

The first thing noticed was the lack of elevators and the need to carry luggage up two narrow flights of stairs. The room was very nice, clean, and recently renovated. Very nice kitchen, however the AC/Heat unit sounded like a freight train.

I was very disappointed to find the wireless Internet not working as advertised. Thirty minutes with the Help Desk, and no luck. I then found that the room lacked an alarm clock, and scald valves on any of the faucets. The final issue was the paper thin walls.

In summary, the rooms were nice, location good, but the issues described here made for not the best experience.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pkoonreight about Residence Inn Cherry Hill Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Williams, General Manager at Residence Inn Cherry Hill Philadelphia, responded to this review
11 October 2011
Thank you for your feedback on your recent stay with us. I apologize that you experienced problems with the internet. Our rooms are hard-wired and wireless so your issues were not typical for our guests. You stayed in a newly renovated room and I appreciate your nice comments about the cleanliness. The alarm clocks are standard in all of our guest rooms. The hotel does not have elevators, but our townhome type buildings are preferred by most of our guests.

Please allow us another opportunity to host you when your travel plans bring you back to the Cherry Hill area. All of our rooms are now newly renovated and I promise an alarm clock this time.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Bugs”
3 of 5 stars Reviewed 1 September 2011 via mobile

Very roomy, but we saw a roache in the drawer and furniture had black stain that looks like rodent feces.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Murasakil about Residence Inn Cherry Hill Philadelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Williams, General Manager at Residence Inn Cherry Hill Philadelphia, responded to this review
15 September 2011
Thank you for your feedback regarding your recent stay with us. This is the first I have heard about your complaint. I apologize for your experience. We have recently started a major renovation of all of the guest rooms. Please be assured that all of our rooms now have brand new carpet, wall coverings, drapes, HDTV's, kitchen appliances, and sofas and chairs. We hope you will give us another opportunity to host you when your travel plans bring you back to the Cherry Hill area.
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Additional Information about Residence Inn Cherry Hill Philadelphia

  • Residence Inn Cherry Hill
  • Cherry Hill Residence Inn
Address: 1821 Old Cuthbert Road, Cherry Hill, NJ 08034
Price range (per night):* INR9,562 - 11,855

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