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Crowne Plaza Hotel Philadelphia - Cherry Hill – reviews, photos

3.5 of 5
2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
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Crowne Plaza Hotel Philadelphia - Cherry Hill
Crowne Plaza Hotel Philadelphia - Cherry Hill
Crowne Plaza Hotel Philadelphia - Cherry Hill
Crowne Plaza Hotel Philadelphia - Cherry Hill
Crowne Plaza Hotel Philadelphia - Cherry Hill
Crowne Plaza Hotel Philadelphia - Cherry Hill
Ranked #3 of 9 hotels in Cherry Hill
3.5 of 5 stars 136 Reviews
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136 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Parking lot(5)
  • Holiday inn(3)
  • Next morning(3)
  • Desk staff(3)
  • Breakfast buffet(3)
Traveller rating
    16
    44
    33
    15
    28
Only show reviews for Family (23) | Couples (23) | Business (58)
Date Rating
Red Bank, New Jersey
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Good Mid-Range Property”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

I just stayed here for a weekend conference and was very satisfied. The value was good: this is not top-shelf extravagance, but rather a nice mid-range property with good facilities, that were affordable. My king bed room was large and comfortable and the conference facilities were good. A few cosmetic paint touch ups could be useful here and there, but overall it is in good shape. The food served was also perfect for the price range and I was very satisfied. I will say that the staff were superb. And this is what makes the difference. I felt like an honored guest, and the staff went out of their way to assist me. I did a bit of entertaining in my room. The desk clerk helped arrange for several chairs to be placed in my room, and my entertaining was successful. Wireless access in the room. was free and good. The one thing I would have liked differenly was the conplimentary use of a small fridge in the room. I did not want to pay the $15 per night fee to borrow one from the hotel. I made due with an ice chest. Bottom line is that I will definitely stay again and can recommend it. It is in NJ, so if you are really there to visit Philadelphia, you will notice that you can't walk out the door and stroll to Philly.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kalster65 about Crowne Plaza Hotel Philadelphia - Cherry Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette Parungao, Director of Guest Services/Front Office at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
21 April 2012
Dear Kelster65,

Thank you for taking time to share with us your wonderful experience during your stay in our Hotel. We appreciate the kind words you mentioned about our staff. Yes, you are definitely an honored guest and we are happy that we have exceeded your expectations. That is what we are here for, to make our guests feel honored and to experience a pleasant and comfortable stay. Thank you for your input about the refrigerator. Please let me know should your trips bring you back to Cherry Hill and I will make sure to arrange a refrigerator in your room.

Suzette N. Parungao
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“executive floor worth the price”
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

First time at this property. While the rooms are small and upgrades limited, the executive floor comps with the concierge room were well worth it. The breakfast was excellent and Tim was very pleasant and accomodating. the resaurant menu was varied and very good in both presentation and quality.

Room Tip: Stay far away from the elavators. they are very noisy
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask michael s about Crowne Plaza Hotel Philadelphia - Cherry Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette Parungao, Director of Guest Services/Front Office at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
21 April 2012
Dear michael s,

Thank you for your wonderful review. We appreciate your time in sharing with us your experience during your stay in our Hotel. Tim, our PC Concierge Lounge Attendant was so happy to know about your kind words about his services. He defintely take ownership of that PC Lounge to give our PC Gold and Platinum members the best experience.

We look forward to be of service to you again on your future trips to Cherry Hill, NJ. Thank you and have a wonderful day.

Suzette N. Parungao

Suzette N. Parungao
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Great Meadows, New Jersey
2 reviews
“Outstanding Service”
4 of 5 stars Reviewed 24 January 2012

Recently stayed at the hotel. We had an unfortunate housekeeping issue which was resolved IMMEDIATELY and was more than overcompensated for throughout our stay by the entire staff from housekeeping to engineers to the restaurant staff. Suzette director of guest services could not have been more helpful/professional. We would certainly recommend a stay a this hotel!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Denise W about Crowne Plaza Hotel Philadelphia - Cherry Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette Parungao, Director of Guest Services/Front Office at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
21 April 2012
Dear DeniseW,

It was such a pleasure to have you back again during the Baseball/Softball Convention. We are very sorry about the issue that you encountered. Thank you for informing us immediately about the issue and for giving us the chance to fix it.

You and the rest of the attendees are wonderful and we look forward to welcome all of you back again next year. Have a wonderful day.


Suzette N. Parungao
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Eindhoven NL
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Pluses outweigh minuses”
4 of 5 stars Reviewed 7 January 2012

Great lobby, good location if you have car, free parking. Hotel is basically in the middle of nowhere, some field.
The breakfast was not so impressive, unless you order a separate dish - i had eggs those were great.
The towels were not washed, had visible stains. I did not bother to argue did not have much time anyway. Room is quite clean, coffee machine. Could use a bag of tea, not only coffee. For the rest is fine, bed and furniture.
But in total a good experience, close to a great shopping areas, and close to philadelphia.

Room Tip: River view is not worth it at winter
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
Ask andru_nl about Crowne Plaza Hotel Philadelphia - Cherry Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette Parungao, Director of Guest Services/Front Office at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review
21 April 2012
Dear andru_nl,

Thank you very much for the wonderful review. We appreciate your taking time to share with us your experience during your stay with us. I have shared with our Executive Chef your comments on the breakfast and have discussed with our Executive Housekeeper about the towels and the tea items to be added on the amenities.

Thank you once again and looking forward to welcome you back to our Hotel.

Suzette N. Parungao
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Pawcatuck, Connecticut
1 review
“Always a Great Stay!!!”
4 of 5 stars Reviewed 22 December 2011

We have a family in the area, and always choose to stay in this hotel. It is close to our family's home and always very clean. I have to admit there is always a party going on here, but we always request to be located away from the party and they always do their best to accommodate us to the best of their ability. Over all a nice place

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Beachlover2112 about Crowne Plaza Hotel Philadelphia - Cherry Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

  • Crowne Plaza Cherry Hill
  • Crowne Plaza Hotel Philadelphia
Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002 (Formerly Hilton)
Price range (per night):* INR7,773 - 12,806

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Crowne Plaza Hotel Philadelphia - Cherry Hill
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