We always wanted to stay at the Montreal Inn (as we have been to Cape May many times), but they were always booked. However, since the season is over, we were fortunate enough to get a reservation for a 4-night stay. Upon checking in (we were confirmed for a newly upgraded room) the room was musty, smelly & since we both are highly allergic, we asked to be moved to different room. The room definitely had not been upgraded (it was an efficiency which we would have preferred so that we could eat some meals in our room). We were then given the key to room 202. It was lovely, clean, with 2 queen beds, and smelled fine.
When we returned to our room in the evening, we noticed there were 'gnats' all over! It was very upsetting, disgusting, and annoying. We did complain to the manager as well as the cleaning people. We found out that apparently, this time of year is "gnat & fruit fly" season (who knew?) and that when the cleaning person was working in our room, the screen & glass doors were open, allowing all these 'bugs' to fly in. Once we brought this to their attention, the problem was solved! However, I have to admit, this was NOT a good start to a little getaway weekend for us. The cleaning staff was very apologetic about our situation.
We also did not know that the restaurant (Harry's) was closed for the season; however, the hotel provided a complimentary continental breakfast, which was lovely. In addition, we had been advised that the pool would be closed; I did not bring bathing suits. However, the pool was open the first few days, & there were people swimming!
All these 'little' things added up to what could have been a great weekend, but was a bit disappointing for us.
Room Tip: If you have any allergies, do not stay in the old rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 October 2011
We were very happy to have you stay with us and look forward to you choosing our Inn again so we will have an opportunity to exceed your expectations on a future visit. We regret that your recent visit was not as pleasant as you had hoped and are grateful you have brought your comments to our attention. We are constantly striving to enhance our product and services, take each issue as a summons for improvement and thank you as well for your positive feedback.
Over the coming months, we will be also making changes to our website to offer our guests more timely information on what is going on here at the Montreal Inn. For instance, and due to unseasonably excellent weather, we kept the pool open for an additional week, and in the future, that will be posted on the website and email alerts transmitted as soon as the decision is made. We are confident that improved communication with our valued guests will serve to elevate the guest experience.
Thank you again for sharing your comments with us and we look forward to welcoming you again at The Montreal Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
