The Engleside has always had a somewhat snotty staff but the last time we went here was the worst and will be the last. They always acted like they were put out and aggravated at having to check you in, but the last time I had to basically say "Hello, I'd like to check in now" despite the fact that the check in area is about as big as a broom closet. My point is they can't miss you. But they act like they wish someone else would do it as there is usually 2 or 3 of "them" sitting or standing there doing nothing. We had stayed there before and had a beach front room that was really nice. This time all they had was a room with a "beach view" that you pay more for as opposed, I guess, to a room with a parking lot or street view? Well you could see the beach from our balcony but it was down an alley between two buildings and was probably a car length wide. Are you kidding me? I took pictures of it and we laugh when we look at the "beach view". To top it off our room STUNK, I mean really bad, like someone had vomited, really bad. We opened the sliding door leading to the balcony and left the room door open as well to air the place out. Why didn't they do that? I told them at the front desk and they said they had no other rooms available and would send somebody up to, I don't know, fumigate the place? We left the balcony door open and turned the AC up as high as it could go to air the stink out, and went to dinner and then a show at the Surfside Theatre. When we came back several hours later they had sprayed some Lysol, I guess, and the balcony door was still wide open so it was almost impossible to smell that stench anymore. Between the rude staff, the nonexistent beach view, the stench and the sky high room rates, we will never go there again. The Sea Shell Motel is right across the street and also on the beach, and the people there treat you great and the rooms are less expensive. The Engleside restaurant at the motel is great however and I have no choice but to return there. I'll review that separately
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 January 2012
We make excellent service a priority here at The Engleside. In an effort to do so, we contacted this guest for follow up and additional information. Per the guest, this trip was over 2 years ago in 2009. Unfortunately we do not have record of this stay. We hope this guest will allow us to serve them again on a future visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC