According to the individual the reservation was made on June 30th by herself. In fact, the reservation was made on July 23rd by a man for a two night mid-week stay in August to supplment the overflow he expected when he rented a home on the Island. He received an email confirmation, confirming the dates and details our phone conversation regarding our cancellation policy. It is spelt out in the email and we give the guest an opportunity to read it again and either to accept our cancellation policy without having to do anything, or to write CANCEL on the email and return it to us, and that is the end of the matter. If an individual does cancel they receive an email confirmation to protect them AS WELL AS OURSELVES.This reservation confirmation email was sent on July 23rd. If they made and cancelled their reservation on Jun 30th - July 1st as stated by them, why didn't they contact us on July 23rd when I sent my email and ask what we were talking about as they cancelled it three weeks earlier. They didn't. We could have attempted to rectify the matter then, and also rerent the room. We had numerous calls for their dates, but we had nothing available.They also reserved a room with one queen, so it was for 2 people not a family as they are. It is also strange that the two days they reserved were the only 2 rainouts we had on LBI..which makes me believe that their guests decided not to come at the last minute. We attempted to contact them numerous times on those days to see when they were arriving, but we were provided with a home phone not a cell and had no luck since they were on the Island in their rental home.We really do not like earning someone's money this way, but we too have to protect ourselves which is why everything is clearly written out in our confirmation email and AMEX must think we are doing a pretty good job if they sided with us. Also, for anyone's information they talk of my daughter as if she was a kid handling the motel. She is an RN, with children aging from toddlers to teenagers and could run this place quite well on her own. Yes, like everyone today you work hard for your money, but guess what, so do we.