I stayed at this location for two nights in early October. The outside of the building and the lobby look very nice. The room I stayed in was a condo that the owners leased out to a management company. If you recall a 1980's store called "This End Up" you will immediately recognize the furniture ... dated and dirty. The beds were absolutely horrible... the blankets had cigarette burns in them.. the wallpaper in the bathroom was peeling and the tub was dirty. Housekeeping visited the the second day - cleaned nothing - emptied trash and brought fresh towels. I would definitely not recommend this location. We ate at the Coyotte Grill - also on property - the food and service were about as bad as the room in which we stayed.

Stayed for a weekend in July and coming back again in August! Family had a great time. Lots of outdoor activities nearby, very convenient location, very relaxing and a lot of fun. Room was spacious, clean and quiet. Staff was courteous. Planning to and would stay again!

We absolutely loved the suite we were in. Clearly the owners were just "letting us stay as a guest" . We peeked in other suites during housecleaning times and were convinced that the suite we were in was the best one there. The kitchen had everything that we needed and the couches were so comfortable.

This is an older property, and I do feel that the hallways and common areas could use some updating. Additionally the pools at the lodge were quite small.

We were there for summer activities and the summer pass allowed us to do all that. We were able to use the pool(indoor and outdoor) at the Waterville Valley Athletic Club. Take the lift to the top of Snowy Mountain and ride bikes.

The goal was to spend time with my daughter away from home and our hetic lives and we accomplished, just that. We spent time together on our own time. And enjoyed the beautiful mountains of NH.

The only downfall was that the bed was a little uncomfortable for me.

The front desk service, just seemed like a college kid waiting to get out of work.I asked her a couple of questions, and she didn't really know the answer. The owners of the suite we were in provided a note with the details that we needed though.

We simply can't consider another summer vacation spot - our kids won't allow it! Over the past 16 years, we strayed twice to lovely locations, but our kids made it clear - no more summer vacations anywhere but the Black Bear Lodge. As they've grown, we've moved up to larger accomodations but even the smallest suites will easily fit a family with 3 kids like ours (when they're little). Warm & inviting, friendly & helpful staff and the wonders of Summer in Waterville Valley, NH. Things to do all over the area and plenty of down time for all of us. Great family lodge - not fancy but homey. You get a living room, a kitchen/dining area and beds enough for all.