I've stayed here before (June 2011) and found the hotel to be average. Price is great and the rooms are comfortable. This trip my experience wasn't that great and I won't be returning, I'll go to the Hilton downtown Portsmouth where the service is better, rooms ate cleaner and location is great.... I'll pay more to get my bang for my buck!

A nor-Easter snow storm hit the area on 29th Oct. The hotel didn't have any lights in the stairwells. We had to come down stairs in pitch dark - thank-goodness no one fell. When we approached the front desk we questioned the lighting issue and made a comment to the fact that no lighting wouldn't pass any fire Marshall safety check! He said the back up lights only last 3hours. He explained that they had a "brown outage" which meant that some rooms had lights, cable and others had nothing. (no offer of moving us to a room that had heat, lights, cable by the way)
When we returned from our work meeting the place was still dark and the front desk clerk offered us a couple of glow sticks!

I am surprised that the hotel didn't have supplies for the guests, dollar store flashlights at least!

They just didn't seem concerned enough for me, other guests said they experienced power outages at other hotels and were offered water, snacks, extra blankets, and flash lights..... You would think that with frequent snow storms that this area gets, they would have a better emergency plan, safety, etc.....