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Sheraton Harborside Hotel Portsmouth – reviews, photos

3.5 of 5
250 Market Street, Portsmouth, NH 03801
Hotel amenities
Sheraton Harborside Hotel Portsmouth
Ranked #4 of 18 hotels in Portsmouth
4.0 of 5 stars 304 Reviews
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304 reviews from our community

What travellers say about this hotel
  • Club level(4)
  • Rooms are clean(3)
  • Very clean(3)
Traveller rating
    112
    102
    61
    16
    13
Only show reviews for Family (72) | Couples (110) | Business (47)
Date Rating
Newport, RI
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great Location and Spa Services”
4 of 5 stars Reviewed 1 February 2012

I've stayed here several times and it is always clean and well maintained. They are constantly updating and the amenities are nice. 24 hour fitness room with ample machines is a big plus, although the sauna was not working on my last visit. The beds are very comfortable and the food served in both the restaurant and room service is quite good. This hotel is walking distance to many shops and restaurants, and the hotel bar is nice and the bartender makes a great drink. However, if a view of the harbor is what you are craving, be aware that the view water here is obscured by an industrial shipyard and a mountain of I can only guess to be salt or sand. The spa services are great... I had a wonderful massage and having gratuity included makes it a great value...be sure to ask for Gayle when your massage! One last word of advise: this hotel can be pricey. Be sure to use the website and check out promotions and packages to get the best prices, calling the 800 number will not yield you the best results.

Room Tip: Use the website and check out promotions and packages.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Maine
1 review
“Great Getaway (But Use the Stairs)”
4 of 5 stars Reviewed 31 January 2012

My wife and I had a great weekend stay here. We upgraded to Club Level so we could get a king bed. Loved everything about the hotel except the elevator. Only one of the two lifts serves the Club Level and we spent a significant part of our stay waiting for the elevator. It seems to move at a good clip, but the the doors on each floor seem to be dragging in molasses and take a minute to cycle through an open/close. I can't believe I am 'that guy' complaining about this... but I have seriously never seen an elevator take so long.

But everything else - including staff - was excellent!

Room Tip: A room on a lower floor will help you avoid the slow elevator.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Mostly pleasant stay”
4 of 5 stars Reviewed 29 January 2012

Stayed at the Sheraton with my teenaged niece for a few days. It's in a great location, easy walk to all the downtown attractions. The gym is fully equipped, and the pool clean and at a very comfortable temperature. A little disappointed the sauna wasn't in operation while we were there. We enjoyed the food and service at breakfast. The room and bath were comfortable, but we had to change rooms late one night due to the heater making a racket and blowing cold air. We were moved closer to the elevator where the sound of people coming and going interrupted sleep. I would have appreciated a little more responsiveness from the front desk staff person who handled the situation.

Room Tip: Request a room away from the elevator
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sheraton Portsmouth, Manager at Sheraton Harborside Hotel Portsmouth, responded to this review
1 February 2012
Dear Megalley,

Thank you very much for taking the time out of your day to give honest feedback on your recent stay with us. We are so glad that overall you had such a pleasant experience.

In regards to the sleepless night you experienced, please allow us to express our deepest apologies. Our goal of course is to provide our guests with a restful stay. We would be so grateful if you could contact our front office management team at mmahoney@sheratonportsmouth.com to share more information on the front desk response so that we can address the associate who handled the experience directly. In the meantime our management team will focus on training to improve this type of response in the future.

Again, we thank you for your feedback and hope we have a chance to welcome you back in the future.

Warmest Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
“Excellent stay with a small pet”
4 of 5 stars Reviewed 18 January 2012

We are a 30 something couple who recently spent a night with a small pet. The room was really nice and the hotel was overall very welcoming and pet friendly. Too bad the sauna was not working and that there is no jacuzzi.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask A B about Sheraton Harborside Hotel Portsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newington, Connecticut
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Great stay!”
4 of 5 stars Reviewed 16 January 2012

Stayed here with my four girlfriends for a moms' getaway weekend this weekend. We had a great stay. Phil and Robert were quite helpful at the front desk. Phil took care of a minor problem with our reservation and both were very helpful with area suggestions and directions. Our adjoining rooms were clean and quiet and parking was very easy as it was in the garage beneath the hotel. We will definitely be back!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Harborside Hotel Portsmouth

  • Sheraton Portsmouth
  • Portsmouth Sheraton
Address: 250 Market Street, Portsmouth, NH 03801
Price range (per night):* INR10,401 - 15,154

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Sheraton Harborside Hotel Portsmouth
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