We jest returned from the BEST weekend with all our kids and grandkids .We had 14 in our party from 57 to 1.5 all had FUN thank you to the staff .It was so clean and the food was sooooo good .

We have stayed at the Red Jacket many times and have never been disappointed.

Our kids wanted to try the Red Jacket Inn and we thought why not? In fact, I had fond memories from my childhood staying there. Unfortunately, it looks the exact same as I remember it from the 70's. Although renovations were made, it is still outdated and in my opinion, the renovations were basic; new wallpaper and rugs. For the price you pay for a room, I expected a larger bathroom (bathrooms are sooo tiny), more closet space, bigger tv's, more basic amenities in the room, again, when you pay the price you do. We paid $250 a night and I'm not clear on what we were paying for? We got the loft, which although neat for kids, it is exactly the same as when I was a kid! It's actually somewhat unsafe for little kids, there is only a railing on one side (adjacent to the wall) of the stairs to the loft, so the other side is completely open and provides the ability for kids to topple over - especially in the middle of the night, in a sleep induced walk to the bathroom. Also, the ceiling is slanted in the loft, so my daughter kept banging her head if she sat up quickly and forgot. The rooms were also PAPER thin!!! Granted, most hotels don't have the thickest walls, but we were shocked just how thin they really were. The first night, not sure where some parents were, but all we heard were groups of kids running up and down the hall yelling and laughing - first at 11 pm and didn't stop until 1 am. I didn't call the front desk because what could they really have done? Shame on those parents that allowed that! But even when people weren't yelling at 1 am, we still heard conversations as people walked through the hallways to get to where they needed to. Because we learned our lesson from the first night, we had the fan run constantly throughout our second night, just so we could have a normal night sleep.
The water park; obviously a huge hit for kids - but this is our biggest complaint; if you're staying at the hotel, that should absolutely be included in the daily rate. Especially since the rooms are so expensive, for nothing. It costs $20 pp, which is outrageous. But even worse, you have to pay that every time you enter throughout your stay! In the very least, you should be able to buy your band and it should be available for use during your entire stay with them! Again, everything overpriced!!!
The only two things we'd say positive about this stay; the spa - hands down, classy and fabulous services! I was very pleased there! And the overall staff throughout the resort; everyone was extremely nice and helpful which lessened our frustrations.
There are plenty of other resorts in the N Conway area and we'll try those next time.

Hi Steve, I just wanted to be in touch to thank you and the entire staff for the most wonderful week-end! (Friday 2/3-Sunday 2/5, 2012) The facility, the food, the activities, the staff, the view, The Water Park, breakfast buffets, prime rib buffet, the spa, cookies at the front desk (yum) ... we also found lots of smiling, helpful faces there. All of it outstanding! Sledding, sleigh ride, toasting marshmallows and nice hot chocolate at the fire pit before settling in for the night. Ceramics, movies, wii contest, Coco Keys, entertainment in the pub, church Sunday morning, following the critter tracks in the snow with the grand kids, the views, so many activities to chose from so much fun. A clean, well run, happy, attractive facility ... Kudos to all! ***** Red Jacket Mountain View Resort ROCKS ******** !!!!!!!!!!!!
If you would, please, let Malissa know, she and her staff provided us with a wonderful experience also. So much fun Friday evening @ the spa open house with wine, cheese, crackers, coffee and sweets. Hand wax treatments for the adults as well as the kids (how cool that was!). Enjoying the company of the staff as well as other families that stopped in was fun. And then, Saturday morning, a gift from my family, a most wonderful spa experience. I want to make sure that Johanna, the young lady that gave me the most amazing facial experience I have ever had (and I've had a few facials) knows that I think she is truly gifted. It is obvious that she loves what she does and where she does it. I found the spa inviting, clean, with smiling faces that seemingly has only one goal ... the comfort and pleasure of their clients. Sooooo, Kudos to the spa staff also! ~.~