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Comfort Inn – reviews, photos

2.0 of 5
242 Daniel Webster Hwy., Merrimack, NH 03054 (Formerly Days Inn)
Hotel amenities
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Comfort Inn
Ranked #2 of 2 hotels in Merrimack
2.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    4
    3
    1
    8
Date Rating
Western Mass
1 review
1 helpful vote 1 helpful vote
“Bad Customer Service”
1 of 5 stars Reviewed 29 August 2011
1
person found this review helpful

Never stay there and never will! Customer Service - Horrible!! I called to make a reservation and made it with a woman named Nicky with an Indian accent. She booked a room quickly and didn't take the usual info but got my credit card number and name. When I found out our condo would be available, I called back to cancel my reservation. There was no answer for a long time so I called back later in the day. Then I spoke with a different woman and told her I needed to cancel the reservation. She informed me that there was NO reservation in my name and no confirmation number to match the one I had!! I knew that was odd and was afraid they were going to charge my credit card. They did - for the full amount!! When I called them to try to straighten it out, I was met with very unprofessional service from the same woman to apparently took the reservation and had to call the corporate office! Manager still has not called me back. I think they are running a scam over there. Don't waste your time STAY SOMEWHERE ELSE!

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Extremely Disappointed”
1 of 5 stars Reviewed 21 August 2011

I arrived on a Saturday night, and it was almost impossible to find the hotel from the road (in fact, one of the other guests or employees cut me off as I was trying to find it, which ticked off this tired driver). Check-in was thankfully quick, and I went to my room, which turned out to be right in front of the parking lot (since the curtains were open, an elderly couple got a good look into my room as I was unpacking since they parked right in front of the window).
The room itself was a little run-down - stained carpet, scratched furniture, and a bedspread from the mid-70's. And I know that we're in the computer age now, but a phone book would have been nice.
A few things kept me from getting a good night's sleep: there was some sort of noise in the room that turned out to be the mini-fridge's cooling system (the fridge is a plus, but the noise was not). I was also on the first floor and, due to poor sound absorption, I had to listen to the upstairs guest clomp around until 1AM. Finally, I assumed that the hotel was no-smoking, but the smell of smoke in the room was so pervasive that it was nauseating. I suppose that if I had noseplugs and earplugs, it would have been a fine night's sleep. However, I was so uncomfortable that I was ready to leave the hotel. Granted, I could have complained to the front desk but, at that point, I think it would have done more harm than good.
I did enjoy a shower and their complimentary breakfast the next day (which was the usual fare of scrambled eggs, bacon, sausage, fruit, etc.) which was quite good. I did have to wait at the desk to check-out because it appeared that the clerk was doing double-duty keeping the food stocked (I felt kind of bad).
I know that one shouldn't expect four-star lodgings at the Comfort Inn, but this location fell far below even their standards, which, as I mentioned in the title, was extremely disappointing.

  • Stayed August 2011, travelled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Back door still open & Inexperience front desk personal”
1 of 5 stars Reviewed 17 June 2011
1
person found this review helpful

Front deskpersonal gave us a room with 1 bed, we had 3 people in the party. We used our points to get this room. We had reserved 2 beds in the room. Thank goodness we had our printout of the reservation. They said they could not comp a room with two beds. I told them that we just stayed at another comfort inn the night before and they not onlt gave us a nicer comp room it was on the first floor. They were going to give us a roll away bed! The back entrance door was open with something holding it open. I closed the door up on the second floor. I got no ironing board. The refridge was small.
I will not stay here again.

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Keenanelson about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, New Hampshire
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“bad experience”
1 of 5 stars Reviewed 16 June 2011
1
person found this review helpful

This is the worst of the Choice hotels I have stayed in and I have been in 11 different ones so far.
The front desk people are very engrossed in personal cell phone calls and the breakfast area has no coffee for up to 30 minutes at a time.
The back door stays unlocked 24 hrs a day and anyone who wishes walks right on in. The ice machine had mold on area where ice comes out.
Not a place I will be back too anytime soon.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CHURCHGUY about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington VT
Top Contributor
51 reviews 51 reviews
Reviews in 44 cities Reviews in 44 cities
27 helpful votes 27 helpful votes
“I think the old owners came back. Time for another house cleaning.”
2 of 5 stars Reviewed 14 May 2011

I was amused to read the old reviews, especially the one regarding the stench of ethnic cooking pervading the hotel. Well, its back! The smell, and the same old complaints. I have been here before, since the alleged new management, and had generally positive responses. If my stay was typical this time, it is time for new management again. Until that day, there are a lot of choices in the general area, and I'll be looking into them.

  • Stayed May 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Comfort Inn

  • Comfort Inn Merrimack
  • Merrimack Comfort Inn
Address: 242 Daniel Webster Hwy., Merrimack, NH 03054 (Formerly Days Inn)
Price range (per night):* INR5,489 - 6,105

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