Never stay there and never will! Customer Service - Horrible!! I called to make a reservation and made it with a woman named Nicky with an Indian accent. She booked a room quickly and didn't take the usual info but got my credit card number and name. When I found out our condo would be available, I called back to cancel my reservation. There was no answer for a long time so I called back later in the day. Then I spoke with a different woman and told her I needed to cancel the reservation. She informed me that there was NO reservation in my name and no confirmation number to match the one I had!! I knew that was odd and was afraid they were going to charge my credit card. They did - for the full amount!! When I called them to try to straighten it out, I was met with very unprofessional service from the same woman to apparently took the reservation and had to call the corporate office! Manager still has not called me back. I think they are running a scam over there. Don't waste your time STAY SOMEWHERE ELSE!
- Comfort Inn Merrimack
- Merrimack Comfort Inn
