Really bad RI. Pool closed and not mentioned on the web site, here to do a few days of skiing, pool and hot tub is a requirement -I would not have stayed here if I knew pool was closed, why is it not listed as closed on the website that it is closed! I mentioned at check in that the web site does not mentioned to pool under construction, the clerk said "I know". Hello, if you know it not listed, perhaps have it updated! - or would that chases away too many customers! Also, i stay 75 nights a year at Marriott, have done so for 5 years both alone and with the family, I’m a Platinum member, and I have never been told I was too noisy until last night. The front desk called because the teenagers were talking at 10pm - unacceptable. Hey, before you call me walk up here, stand outside the door and see it is a legitimate complaint - we were not making any unacceptable noise.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2012
Thank you for taking the time to offer your valuable feedback. I certainly am disappointed that your stay was not all that it could have been. Although we are very excited about the renovations, we understand that a closed pool can be disappointing. We are excited about the local partnerships we have developed to offer our guests alternative swimming options. I apologize for the lack of communication on our website; that has been rectified. In response to handling the noise complaint inconvenience, we do have a standard protocol to follow. I have followed up with the Front Desk Supervisor to ensure that everyone is trained to best serve all of our guests. I hope that you will give the Residence Inn another chance to show you why we are the #1 hotel in our area. Again, please do accept my apologies, on behalf of the hotel and its team and I do hope that you will give us another chance if you travel to our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC