We only stayed here for one night, but it was a very nice stay. The woman at check-in was very friendly and got us checked in very quickly. She explained all of the amenities and free breakfast very well. The room was a little small but sufficient for our needs. I thought it was cool to have a mini fridge and microwave right in the room, although we didn't use them.

Our only complaint was that the bed was slightly uncomfortable, and we found our backs to be hurting (probably exacerbated by a very long car drive). Also, the hallway seemed kind of loud, but didn't bother us while sleeping.

The continental breakfast was top notch, the food was very fresh (and you can taste it) and had a nice variety. They also have coffee and juice all day, which I find to be a nice touch. We didn't use any of the amenities, but they have a pool (with hot tub), business center, laundry, and even a small convenience store inside. We would definitely stay here again and would recommend this to anyone.

Also, it can be hard to find. Make sure to use a GPS as opposed to relying on signs. The City of Keene won't allow any signs to help guide you to the hotel. They don't even have a sign for Key Street.

This is an older, 2-story property located on a hard-to-find dead-end street. The staff was friendly when I called about late arrival, and had my key ready upon arrival.

We found the hotel to be overpriced for the town and for the amenities provided; this room might have been worth $79 in the rest of the country. The room was somewhat updated, with local Keene photographs. The TV was still an old style one, not a flat-panel like most lodging has today. There was little space in the bathroom's 3-foot wide counter. Plus, there was only warm water the morning we were there, in 35 degree weather.

There was no ice machine on the 2nd floor where our room was located; very inconvenient.

We skipped the complimentary breakfast as the small area with low ceilings was jammed with people. McDonald's provided a better, less crowded breakfast experience than Holiday Inn.

Instructions in the room recommended an online checkout on the TV. I tried it, and it failed, and the process hung for several minutes; so I called front desk to check out, but they never answered. I ended up giving our keys to the front desk clerk as we left, and pointed out that the online checkout did not work; she didn't seem concerned.

In summary, this property was not up to the style and amenity level that we have come to expect from a modern-day Holiday Inn Express. Maybe it was a "Holiday Inn Lite"?

We needed a place to stay in Keene as a base for hiking around the area. We have 2 boys, 10 and 13, so we needed a place that was family friendly. The room was quiet, clean, and comfortable. The pool area was clean and enjoyed by many families. The free breakfast buffet had a good selection, especially for sweet loving children. The pancake maker was a big hit. Cookies in the afternoon were consumed by children and parents hungry after a hike.

I was fortunate to be able to take my two sisters to Keene and we had a lovely girls-get-away. Keene is a wonderful, quaint little community with a town center reminiscent of the fictional town of ‘Mayberry’. We stayed at the Holiday Inn Express and found it to be delightful. The rooms were spotless, well decorated and very classy. The beds were wonderful and the pillows were the best! The breakfast was perfect with fresh pancakes, made to order, by the push of a button! They were light & delicious. The staff was warm & welcoming. I would highly recommend this hotel. It’s off the beaten path, and I found it to be a great value for the money!