Stayed in 7 hotels on our recent new Engalnd trip and this one was the most disappointing, They had messed up our arrival date and weren't expecting us (although corrected relatively quickly). A report to rececption about a non-existant blind at our window was ignored (so sun woke us (too) early each morning). But the thing that irritated us most was the 18% mandatory service charge in the restaurant which we do not feel was advertised and certainly do not feel was deserved given the standard of service and the over-priced meal. As a result we ate all our subsequent meals offsite, although this meant a 10-15 minute drive in the direction of North Conway. (Recommend Yesterday's in Jackson for Breakfast). I agree with other reviews that this is a tired hotel that needs to try a bit harder.

With a setting as wonderful as it has we had expected rather more from this tired and dreary Inn which is clearly resting on its laurels. The room was very dark and the quality of the bedding and general decor was poor and desperately in need of significant upgrading. This establishment makes a lot of being old and uses its historical identity as an excuse to provide a disappointing level of comfort. Like other reviewers we also experienced diffident staff attitudes. I really cannot recommend this as a place to stay and feel there a number of other choices to stay that should be explored before opting for Eagle Mountain.

I was so appalled by the poor attitude of the staff members at this resort....they were less than welcoming and rude...I felt like we were an annoyance rather than a guest....The gentleman who checked me in was horrible!!!
What we paid for the room and what we got was very dissapointing as well....rooms need to be upgraded

This is a good old fashioned hotel in a great location on a quiet road looking over a golf course. We arrived when a large wedding reception was in full swing, but staff gave us a professional welcome and got us settled in a good family room. They coped extremely well with the disruption caused by Hurricane Irene, and even with staff being unable to get to work and power outages the remaining staff were resourceful and hardworking and did not make a drama out of a crisis. Meals were good and efficiently served, and the place was clean and well looked after. My impression from wedding guests who stayed was that this hotel is used by many "repeat visitors, who appreciate its continuity.

The one disappointment was the fitness centre, the equipment being completely inadequate (just one exercise cycle, broken, and an antique and corroded weight machine. Free weights are real antiques, as was the bench press). It was very poorly looked after, and could not accomodate more than three people, which was surprising as the room was large enough to take far more equipment. and boasts good changing rooms, and a sauna and jacuzzi. As the hotel is promoted for sports (skiing, trekking and golf) as well as rest and mountain air, I would have thought that the clientele would demand decent fitness equipment. A strange lapse in an otherwise solid and traditional style of hotel. That said, the overall feel is of a well managed and visitor focused place, the staff are friendly and obliging, and seem to be a good team.