“Fell apart the last day. Disappointed.”
Six South is a wonderful hotel. (For the most part) A king bedroom is very well furnished, including a loveseat as well. The bathrooms are very trendy, especially without having shower curtains. Do not worry: They have this neat glass pane that blocks any water leaving. Gotta see it to believe it. Location is ideal, you have several good restaurants and a CVS nearby so you can get whatever you need done, ASAP. Gym room has very new workout equipment (very impressive), and the business center allows you to print whatever you need for your trip. Very clean hotel, no issues about that, and concierge is pretty nice and welcoming when you arrive.
HOWEVER. It is very frustrating because I asked the hotel to provide alarm service on the morning I was leaving, because it was at 6:30am, so getting up at 5:30am would be necessary. Had a long day the night before, was paranoid of getting out safely. I was concerned that I wasn't going to wake up, so I asked the front desk to put in an alarm call at around 5:45am. The office reassured me that I was fine, as long as the alarm call went through. From what I was told, the automated system was supposed to keep ringing until someone picks up. Unfortunately, that NEVER happened. I woke up at 6:35am, only to realize I missed the only bus leaving the NYC (my next destination) and now I was stuck in Hanover. I did not want to yell at the front desk, simply because the morning staff was not in charge of the request I made the night before, AND I had an appointment to make, so cursing out the front desk wasn't going to help my cause in the slightest. I think what WAS disappointing, was how they did not insist, or ASK, to help make things better. It seems like the way how this hotel operates is that you can't get "good service" until you have to yell and scream your head off about a problem. I've worked in customer service before, and it's frustrating to have customers yell at you for something you didn't do. But the staff there reminded me that to have such mercy on staff simply because I've been through the same thing in my life, is irrational and pointless.
How I like to see a hotel operate, is you do things right the first time around, and if you make a mistake, you fess up and you take full responsibility. Make it up to the person.
I ENDED UP SPENDING 30 DOLLARS TO BUS BACK TO BOSTON, THEN ANOTHER 140 TO TAKE AN AMTRAK TO NYC. Not to mention, a lost ticket for the bus to NYC, which was another 70 dollars. Thats about 200 I lost! This is a very frustrating situation because I actually liked this hotel. Shame that it wasn't an overall great stay. 2 Stars, though.
To my understanding, all rooms are great. It's a NEW HOTEL. That being said, just watch out for...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 December 2011
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I am so sorry that we were responsible for your missing the bus to NYC and for the many inconveniences and expenses that you had to deal with. We learned something about our wake-up call system at your expense and for that I apologize....humbly. It's my understanding that our Front Office Manager was able to contact you personally and resolve this matter to your satisfaction. Thank you for your patience and understanding. I'm glad that, excluding this incident, your stay here at Six South was a good one and equally glad to know that you will be staying with us again when you visit Hanover in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC