You can tell the hotel could use an update, but the location can't be beat--it's a short walk to the Heavenly gondola. Our room in the Lake Tower (it was either the Luxury or Premium room, I think the only difference between the two is the view) was spacious and had a nice view. The bathroom was separated into three small rooms, which was nice since there were four of us. One had the toilet, one had a sink and vanity chair, and one had a shower, bathtub, and a second sink. The room was generally clean, but the bathroom counter looked like it had not been wiped down before our arrival.
Harveys and Harrahs are connected by an underground tunnel. It's nice to have the option of another casino and more eating options without leaving the building. Harrahs definitely seems nicer and more updated, but the rooms were more expensive when we booked.
The bell desk was amazing when we were here. We forgot our lift tickets at home and had them FedExed overnight to the hotel. Pete went out of his way to make sure we got them as soon as possible. He even followed up with main office several times (where the FedExes arrive before sent out to the various departments) and called us when he had the FedEx in hand. Pete really went above and beyond for us!
The outdoor hot tub was nice. Could probably use a renovation, but it was relaxing all the same. When you're in the hot tub, most of the view is blocked by the tinted plastic barrier that surrounds the tub, but it was still fun.
If you're on a budget and are looking to eat somewhere with a nice view, skip the 19 Kitchen Bar restaurant on the 19th floor of Harveys (which is pretty expensive) and go to the buffet on the 18th floor of Harrahs (it was around $20, I think it goes up to $25 on the weekend, but you get $2 off for having a Total Rewards card). They have great views of the mountains and lake. We saw some reserved signs on the tables by the window, so it's possible that you can reserve those tables in advance. But almost all of the tables have a nice view.
One other thing. My friends gamble a lot in other places and they said that the comps are really hard to rack up here compared to other casinos, even other casinos owned under the Total Rewards umbrella. Plus you can't use the comps at many of the food places in the casino, like the Cinnabon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC