The owner is incompetent beyond belief! I made a reservation via the phone and received a confirmation number from the owner (Husband). Upon arrival he could not find my reservation under my name. I did forget to bring the reservation # which he blamed on me. As the proprietor of the place he should have had the number. To make matters worse he did this 2 years ago as well (he spelled my name incorrectly that year which should have been a clue to me as I spelled it for him several times). Also, my receipts stated "Travel Inn" and when I asked him about that he said he is not associated with econolodge because he does not want to pay them 13% fees for use of their name. Sounds illegal to me and I am taking appropriate steps to inform Econolodge, the Better Business Bureau as well as the city of Reno.
Again, avoid this place that cheats the Corporate owners, is incompetent and not willing to own up to their own inability to properly run an establishment such as this.
- Reno Econo Lodge
