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Town House Motor Lodge – reviews, photos

303 West Second Street, Reno, NV 89503
Hotel amenities
Town House Motor Lodge
Ranked #45 of 67 hotels in Reno
3.5 of 5 stars 6 Reviews
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6 reviews from our community

    Trip type
Traveller rating
    3
    0
    0
    0
    3
Date Rating
1 review
1 helpful vote 1 helpful vote
“Infested, run down room, no management on site”
1 of 5 stars Reviewed 29 August 2010
1
person found this review helpful

I picked this place because of the decent location - near the casinos- and the decent reviews on tripadcisor. However, this place was so bad that I had to leave without a refund.

First, the room I was put in was completely infested with bed bugs. This wasn't a minor thing, they were crawling all over the bed when I pulled down the blanket.

Second, the place was in complete disrepair. The room was dirty, the light switch didn't work, the toilet hadn't been cleaned in some time and had developed dark brown streaks. There weren't any cups for water, soap, or shampoo.

Finally, the management was not present in the office. When I got there, I happened to catch someone walking around that works with maintenance, and he went and got the front desk person to check me in. When I discovered the infestation, none of the management was anywhere to be found. Note that this also means that there was no security for the open lot in the middle of downtown.

I can deal with bad rooms, but this was too much. I left my room key outside the office, and went to the Hawthorne suites a few miles away. For the same price, I got a really nice room, very clean, air conditioned, and with nice management. Go there instead.

  • Stayed August 2010
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Groganb about Town House Motor Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
1 review
“Awesome Lodge close to everything for just off the main strip and traffic”
5 of 5 stars Reviewed 17 December 2009

The rooms are very clean and looked newly remodeled. The check in staff were very friendly and they have a store on the property.There is the Reno River Walk just a short distance down the street along with Century theaters movie complex.

  • Stayed November 2009, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nevadaian about Town House Motor Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
“DONT STAY UNTIL YOU READ THIS UNBELIEVABLE STORY PLEASE!!”
1 of 5 stars Reviewed 23 October 2009

This hotel breaks new limits when it comes to despicable. My father died in room #127 of this hotel while resting from surgery in Reno. You think after something like this happens the hotel would be in contact with us, trying to get his belongings back to us ASAP. Well, thats not how this story goes. After a month of repeated calls by my grandmother that were not returned, I called down there hoping to talk to a manager. Lady who answered the phone was unbelievably crass and rude. She proceded to tell me that my fathers belongings were junk and they threw them away. THEY THREW AWAY A DECEASED MANS BELONGINGS?!? I was absolutely mortified. Needless to say I was not very nice, and AGAIN asked that the manager return my call. I needed his medical paperwork from the surgeries, and every other item he had with him there. ITS MY FATHERS PERSONAL BELONGINGS!! Well guess what, I never received a call back from the manager again. Needless to say I havent received any of his belongings, a phone call, nothing. At this point, I believe all of his things were stolen. Thats all I can come up with. Contacted the Reno police but there is nothing they can do, its a civil matter and you better believe im gonna go that route. How can someone steal a dead mans belongings. Unbelievable. Please dont give this trashy place your money, please.

  • Stayed August 2009, travelled solo
    • 1 of 5 stars Service
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Ask heatherbays about Town House Motor Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Thank you for all you do!”
5 of 5 stars Reviewed 2 June 2009

I was in Reno for my job and stayed at the Town House Motor Lodge. The new managers welcomed me to Reno and made sure I had everything that I needed. I had a room that was very comfortable, large and clean. I had a microwave and refrigerator in my room and was able to buy food in the store on the premises when I didn't want to eat out. The managers are doing some renovations inside and out, including putting in a barbecue area for the guests! The next time I go to Reno, whether for my job or personal, I will stay at the Town House!

  • Stayed May 2009, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask writingjeanie about Town House Motor Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
1 helpful vote 1 helpful vote
“Return Customer”
5 of 5 stars Reviewed 31 May 2009
1
person found this review helpful

We have been coming to Reno off and on for over 10 years. We recently stayed at the Town House Motor Lodge and were very impressed with the renovations taking place there. The room was very comfortable and clean and the new Managers were extremely accomadating and friendly. I have an invalid mother and they went well overboard to make sure we where taken care of. Over and above normal service. Thanks again Floyd and Karoll. See you next time!

  • Stayed May 2009, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ksdjhfoem about Town House Motor Lodge
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Additional Information about Town House Motor Lodge

303 West Second Street, Reno, NV 89503
Price range (per night):* INR1,890 - 4,724

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