I walked into the front lobby area to inquire about rates, etc. I was given the rack rate right off the top. I explained that I qualify for a corporate discount and I am also a Platinum Preferred member with Choice Hotels. The man at the counter would not budge off his price when I explained that $89.99 was high compared to the other comparable hotels in the Reno area he got angry at me and said, "well that is YOUR price and it won't change". He was rude and unprofessional and I walked out. Money clearly seemed to be the primary object here, not customer service and respect for your guests. I ended up staying in a nice clean room not far from here for only $29.99
- Comfort Inn Airport
- Comfort Inn Reno
- Reno Comfort Inn
